{"id":"W2464891214","doi":"10.19173/irrodl.v17i4.2518","title":"Perceived Service Quality and Student Loyalty in an Online University","year":2016,"lang":"en","type":"article","venue":"The International Review of Research in Open and Distributed Learning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":100,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Loyalty; Continuance; Service (business); Quality (philosophy); Service quality; Psychology; Class (philosophy); Higher education; Medical education; Computer science; Business; Marketing; Social psychology; Medicine; Political science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005387705,0.00007589349,0.0002030437,0.0001371282,0.0001121828,0.0001328322,0.0008010694,0.00002876981,0.0001884036],"category_scores_gemma":[0.0005607478,0.0000489565,0.00001858455,0.0005121164,0.00009750865,0.000764137,0.001106151,0.0002827828,0.00001217169],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007144314,"about_ca_system_score_gemma":0.00004121414,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008894827,"about_ca_topic_score_gemma":0.004962396,"domain_scores_codex":[0.998557,0.0003446302,0.0002791574,0.0002236845,0.0004271833,0.0001683257],"domain_scores_gemma":[0.99889,0.0004094078,0.0001296203,0.0001583957,0.0003914296,0.00002110538],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002606316,0.0003183436,0.9518684,0.002197623,0.00002052584,0.00001396948,0.0002105919,0.0000163952,0.000166799,0.01800299,0.0001666887,0.02675706],"study_design_scores_gemma":[0.0009048304,0.00001337017,0.960245,0.00381006,0.000005539554,8.827282e-7,0.005303661,0.0004071933,9.661917e-7,0.0006617021,0.02856631,0.00008048811],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9674437,0.0007529952,0.00001223617,0.03013068,0.00002358133,0.0003104028,0.00002903832,0.000007667,0.001289688],"genre_scores_gemma":[0.9935625,0.005078963,0.00001439441,0.001087488,0.00005528207,0.000003909875,0.00009961763,0.000004446233,0.00009345965],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02904319,"threshold_uncertainty_score":0.997705,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.198519425938854,"score_gpt":0.4498157916314974,"score_spread":0.2512963656926435,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}