{"id":"W2465528444","doi":"10.5539/ibr.v9n9p24","title":"Silence is not Golden: The Effects of Prohibitive Voice on Customer Citizenship Behaviors","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"National Science Council","keywords":"Constructive; Harm; Service (business); Perception; Organizational citizenship behavior; Citizenship; Service recovery; Procedural justice; Customer service; Psychology; Business; Economic Justice; Silence; Service delivery framework; Public relations; Marketing; Social psychology; Computer science; Political science; Service quality; Process (computing); Law; Aesthetics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004124934,0.0002449889,0.0003685225,0.0004997911,0.0019499,0.003702316,0.0008894539,0.001295313,0.006849293],"category_scores_gemma":[0.0305991,0.0002410392,0.0007328616,0.0005804637,0.003498061,0.002167307,0.003015257,0.002930144,0.0004378892],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002302535,"about_ca_system_score_gemma":0.002731212,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01084559,"about_ca_topic_score_gemma":0.0121475,"domain_scores_codex":[0.9941896,0.003671831,0.0001569188,0.0003901124,0.0008779772,0.000713523],"domain_scores_gemma":[0.9445581,0.04123042,0.00813112,0.001447075,0.001599547,0.003033745],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.005086617,0.008904091,0.6513091,0.000397387,0.0005837869,0.001637389,0.1770352,0.001588627,0.006595422,0.02057761,0.003068155,0.1232166],"study_design_scores_gemma":[0.0001131081,0.00156243,0.878134,0.0001687977,0.0003369581,0.0001979641,0.106385,0.002178944,0.001587151,0.006299798,0.002959656,0.00007615939],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9919149,0.000110445,0.0001588262,0.0008893064,0.00001828865,0.00001120645,0.00001433034,0.000004699384,0.006878079],"genre_scores_gemma":[0.9991149,0.00007089136,0.00007429578,0.0001953161,0.00001028373,0.00001434379,0.00001385442,0.000005727934,0.0005002964],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01084559,"threshold_uncertainty_score":0.02291316,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.06257396282357572,"score_gpt":0.3530317861244116,"score_spread":0.2904578233008358,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}