{"id":"W2485183973","doi":"10.5539/ibr.v9n9p41","title":"Customer Relationship Management and Customer Retention in Jordanian Bank","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer retention; Business; Service quality; Marketing; Customer relationship management; Customer satisfaction; Sample (material); Service (business); Customer service; USable; Psychology; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001320816,0.0001214691,0.0001791815,0.0006227707,0.0009844009,0.001695717,0.0003017569,0.0004935053,0.004415449],"category_scores_gemma":[0.003971891,0.00009806114,0.0002036208,0.0007810303,0.0004070315,0.0007412808,0.000616227,0.0009280147,0.0004805296],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0009514694,"about_ca_system_score_gemma":0.001370667,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006797815,"about_ca_topic_score_gemma":0.009702385,"domain_scores_codex":[0.9990262,0.000383295,0.00005627217,0.00004577719,0.0002523922,0.0002360685],"domain_scores_gemma":[0.995723,0.0007807584,0.001475666,0.00006590899,0.001046327,0.0009083135],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002000939,0.001214786,0.9407316,0.00007293059,0.00006109441,0.0002826254,0.006164312,0.0001474978,0.0003308726,0.0005363495,0.002158995,0.04809892],"study_design_scores_gemma":[0.00001414085,0.0005229609,0.9710561,0.00008532483,0.00004454964,0.0004338606,0.0233361,0.0007060732,0.0002818028,0.000222676,0.003274649,0.00002172852],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.996366,0.0003015633,0.00004213611,0.0005334798,0.000007784079,0.000006255762,0.0000192539,0.000002603476,0.002720828],"genre_scores_gemma":[0.9991172,0.0001258062,0.00002966646,0.00009103356,0.000008704033,0.000003488448,0.00001649469,8.198948e-7,0.0006067625],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.006797815,"threshold_uncertainty_score":0.01477116,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.09142430001412612,"score_gpt":0.3453363569369814,"score_spread":0.2539120569228553,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}