{"id":"W2540047627","doi":"","title":"Good Customer Service Makes The Difference","year":2014,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Portfolio; Order (exchange); Computer science; Focus (optics); Set (abstract data type); Customer retention; Marketing; Service (business); Financial services; Customer to customer; Service-orientation; Business; Customer needs; Finance; Service quality","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003967125,0.0004421755,0.000754102,0.0008395487,0.003500631,0.01383298,0.0008258618,0.004261564,0.01985427],"category_scores_gemma":[0.01278989,0.0001894289,0.0003261639,0.001103696,0.006270265,0.008548492,0.004884154,0.006235784,0.00870924],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002324863,"about_ca_system_score_gemma":0.003539356,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001977259,"about_ca_topic_score_gemma":0.002021111,"domain_scores_codex":[0.992985,0.0024531,0.0002071056,0.0006188229,0.002838299,0.000897642],"domain_scores_gemma":[0.9894915,0.0028214,0.0006030274,0.00098114,0.002978156,0.003124759],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001549786,0.0001934337,0.007133076,0.0005282967,0.0001101089,0.000703909,0.009129194,0.0003388022,0.001516691,0.3162727,0.4373113,0.2266076],"study_design_scores_gemma":[0.00003209995,0.0001356934,0.005143416,0.0005867655,0.0000409934,0.001282027,0.01037923,0.0002674525,0.0004647143,0.1130633,0.8685375,0.00006683496],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.03202009,0.01564715,0.008852678,0.4687274,0.01263064,0.00009145276,0.0002892774,0.0005977288,0.4611436],"genre_scores_gemma":[0.742824,0.01139305,0.006102336,0.1461887,0.009116061,0.00007818632,0.0003112056,0.0004459711,0.08354057],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01985427,"threshold_uncertainty_score":0.06641918,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02406132252859115,"score_gpt":0.2392098964438164,"score_spread":0.2151485739152253,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}