{"id":"W2556744360","doi":"","title":"Classifying Customers According to NPS Index: Cluster Analysis for Contact Center Services","year":2015,"lang":"en","type":"article","venue":"Review of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":false,"ca_institutions":"","funders":"","keywords":"Cluster (spacecraft); Center (category theory); Index (typography); Business; Operations management; Computer science; Engineering; Chemistry; World Wide Web; Operating system","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007252517,0.000141255,0.0005536738,0.0001696477,0.00006211027,0.00008206076,0.0001782882,0.0000442409,0.000007086586],"category_scores_gemma":[0.00002376174,0.0001341905,0.0001625573,0.0003474612,0.00001240953,0.0005712933,0.0001363192,0.00005074817,0.00002393009],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002732091,"about_ca_system_score_gemma":0.0000163388,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.000327039,"about_ca_topic_score_gemma":0.0004513936,"domain_scores_codex":[0.9990518,0.00000719934,0.0004416178,0.0002668346,0.00004229917,0.0001902267],"domain_scores_gemma":[0.999211,0.00003415933,0.0003809351,0.0002180837,0.0001356564,0.00002013373],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0004754098,0.0002745415,0.6227919,0.06732164,0.001199986,0.000002227094,0.0005722074,0.005826112,0.00001080399,0.1649141,0.005736951,0.1308741],"study_design_scores_gemma":[0.000694658,0.00001498962,0.009331479,0.001559983,0.0003205216,5.352282e-7,0.0003254588,0.01874947,0.000002610097,0.0003386646,0.9683828,0.00027883],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9733369,0.0149897,0.0007414228,0.005000813,0.0003693501,0.0008540814,0.00004475315,0.00002278089,0.004640151],"genre_scores_gemma":[0.9644074,0.01565165,0.0003413377,0.01920147,0.0002442534,0.0000408545,0.00004741497,0.00001617303,0.00004946439],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.9626458,"threshold_uncertainty_score":0.547213,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04424717428166485,"score_gpt":0.2762403517877119,"score_spread":0.2319931775060471,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}