{"id":"W2559244312","doi":"10.1108/ijqss-11-2015-0071","title":"Service climate in knowledge-intensive, internal service settings","year":2016,"lang":"en","type":"article","venue":"International Journal of Quality and Service Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Service design; Service level objective; Service guarantee; Service provider; Service delivery framework; Service product management; Business; Service (business); Service quality; Process management; Knowledge management; Service system; Marketing; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004104011,0.0002304586,0.0003906509,0.000629248,0.0001760259,0.0004828607,0.001409249,0.00009577809,0.0001845722],"category_scores_gemma":[0.0004032442,0.0001582875,0.00009613758,0.001091156,0.0001213982,0.003407857,0.0005677071,0.0002460977,0.0002029069],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007021308,"about_ca_system_score_gemma":0.0001098936,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003664474,"about_ca_topic_score_gemma":0.01583301,"domain_scores_codex":[0.9971887,0.00009993497,0.001100715,0.0003576669,0.0008627833,0.0003901498],"domain_scores_gemma":[0.9943222,0.0004093446,0.0009930788,0.0001497302,0.004072945,0.00005271299],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.004320645,0.002028771,0.480586,0.004983189,0.0007676135,0.0004015489,0.02191462,0.0005079809,0.02811633,0.3357841,0.006887233,0.113702],"study_design_scores_gemma":[0.01068083,0.000178633,0.6723012,0.007893949,0.0001750927,0.0005348445,0.04897405,0.009178792,0.0008990276,0.09991837,0.1473007,0.001964472],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6903611,0.0002129795,0.00005872,0.305702,0.001103469,0.00006539797,0.00001043973,0.00002317908,0.002462706],"genre_scores_gemma":[0.7959858,0.0001163387,0.0001891554,0.202641,0.001018378,0.000002691538,0.000003327043,0.00001187132,0.00003150136],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2358657,"threshold_uncertainty_score":0.8835191,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07106370552412278,"score_gpt":0.3517544830545541,"score_spread":0.2806907775304314,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}