{"id":"W2561346541","doi":"10.5539/ass.v13n1p114","title":"Customer Satisfaction Index Model for Indian Banking Industry: A Qualitative Study","year":2016,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Benchmarking; Index (typography); Business; Marketing; Metric (unit); Focus group; Customer equity; Customer advocacy; Process management; Computer science; Service quality","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005481403,0.0002659702,0.0003784987,0.00149205,0.003516588,0.002539833,0.0009527907,0.0007374419,0.00345083],"category_scores_gemma":[0.008367806,0.0002493597,0.0003370715,0.002153242,0.002072796,0.001558793,0.001755386,0.002013236,0.0003379768],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.005008747,"about_ca_system_score_gemma":0.004139596,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008322597,"about_ca_topic_score_gemma":0.009755322,"domain_scores_codex":[0.9962514,0.002212225,0.000140875,0.000168467,0.0006305311,0.0005965463],"domain_scores_gemma":[0.993794,0.003636776,0.0005215337,0.0001475735,0.001427228,0.0004729902],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.00008477685,0.0006039688,0.03808929,0.0004681322,0.00001256288,0.0011266,0.9139374,0.0003664797,0.002355117,0.006482207,0.003078404,0.03339498],"study_design_scores_gemma":[0.000004183608,0.0001540448,0.01472083,0.0001107313,0.000008880219,0.0003300722,0.977247,0.0009048815,0.0004117207,0.0005339272,0.005550837,0.00002299754],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9862365,0.0001710022,0.001879592,0.001820904,0.00002509843,0.0003235731,0.0002002164,0.00001523344,0.009327975],"genre_scores_gemma":[0.9967291,0.0002550044,0.0008966224,0.0004049397,0.000007228782,0.0002898856,0.00007928343,0.000007047912,0.001330895],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.008322597,"threshold_uncertainty_score":0.03634113,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04961502660667081,"score_gpt":0.3453929719725545,"score_spread":0.2957779453658836,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}