{"id":"W2562727187","doi":"10.5539/ibr.v10n1p107","title":"CRM Implementation in Saudi Banking Sector","year":2016,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Customer relationship management; Banking industry; Customer satisfaction; Marketing; Process management; Process (computing); Service (business); Tertiary sector of the economy; Operations management; Knowledge management; Computer science; Accounting; Engineering","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002875885,0.0001309891,0.0001081978,0.0006054349,0.000888204,0.001860065,0.0002948433,0.000533035,0.001726916],"category_scores_gemma":[0.005876365,0.0001239435,0.0001484169,0.0008431154,0.0004339743,0.0007175154,0.0007763371,0.0004594559,0.0004065874],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002047425,"about_ca_system_score_gemma":0.003536945,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01649969,"about_ca_topic_score_gemma":0.01536072,"domain_scores_codex":[0.9977453,0.0009989158,0.0001563455,0.00009189643,0.0005111562,0.0004963351],"domain_scores_gemma":[0.9943347,0.001114788,0.001324613,0.0001897761,0.002477445,0.00055867],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0004758352,0.0009733225,0.6351205,0.0003909629,0.00006105447,0.00130033,0.02934324,0.001192531,0.005471447,0.002844472,0.003550299,0.3192759],"study_design_scores_gemma":[0.00003469199,0.0006844268,0.883031,0.000413254,0.00005259991,0.0007395438,0.08376134,0.003611922,0.004008406,0.0003696465,0.02323951,0.00005371464],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9941038,0.0002830312,0.0001314414,0.0008635666,0.00001025262,0.00002196601,0.00001966045,0.000006852116,0.004559352],"genre_scores_gemma":[0.9989101,0.0002298561,0.0001439038,0.0001090854,0.000003036431,0.000004299805,0.00001788594,0.000001284649,0.0005805878],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01649969,"threshold_uncertainty_score":0.03280729,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.09652850211841443,"score_gpt":0.4001080681198766,"score_spread":0.3035795660014622,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}