{"id":"W2567477754","doi":"","title":"A REVIEW OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN BANKING SERVICES: GLOBAL SCENARIO","year":2016,"lang":"en","type":"review","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Service quality; Business; Customer retention; Loyalty business model; Marketing; Customer advocacy; Quality (philosophy); Customer to customer; Loyalty; Service (business); Customer delight","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004150686,0.0003872156,0.001700309,0.0002273111,0.00007568979,0.0001257255,0.0006115246,0.0001740022,0.0001453462],"category_scores_gemma":[0.00005806059,0.000227217,0.0002346665,0.0006247917,0.00007039595,0.0006209416,0.0004334431,0.0005875438,0.00002743288],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001005369,"about_ca_system_score_gemma":0.00006017919,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00845777,"about_ca_topic_score_gemma":0.002450781,"domain_scores_codex":[0.9970639,0.0003886322,0.001707987,0.0002137964,0.0003730189,0.0002526598],"domain_scores_gemma":[0.996111,0.0003573184,0.002844338,0.0003286214,0.0003345672,0.00002410859],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00006097448,0.00003733898,0.002948884,0.2301686,0.0001792769,0.000003975474,0.0002472471,4.340706e-7,3.243958e-7,0.00151654,0.0004647635,0.7643716],"study_design_scores_gemma":[0.0003764454,0.00001519085,0.003545464,0.3811602,0.0008022516,0.0001533983,0.0001936145,0.00001736708,6.560532e-8,0.0006175551,0.6128384,0.0002800789],"study_design_candidate":"design_other","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.003033618,0.9937418,0.00002956267,0.001324829,0.0002658397,0.0002716271,0.000007475659,0.00001276092,0.001312505],"genre_scores_gemma":[0.006368267,0.9843412,0.00001526365,0.008852242,0.0003701787,0.000003538822,0.00000695898,0.00002460103,0.00001775453],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.7640916,"threshold_uncertainty_score":0.998145,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.06197692912071766,"score_gpt":0.3412847689140218,"score_spread":0.2793078397933041,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}