{"id":"W2582691130","doi":"10.1177/0047287516688565","title":"The Impact of Customer Experience on Relationship Quality with Travel Agencies in a Multichannel Environment","year":2017,"lang":"en","type":"article","venue":"Journal of Travel Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":98,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université du Québec à Montréal","funders":"Université de Moncton","keywords":"Agency (philosophy); Quality (philosophy); Marketing; Tourism; Psychology; Advertising; Business; Public relations; Sociology; Political science","routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006091272,0.000120251,0.0002562244,0.0003372149,0.0006970364,0.0003018199,0.0008130254,0.00006188155,0.0000631501],"category_scores_gemma":[0.001075265,0.00006754897,0.0001329167,0.0002195311,0.000418933,0.0007566205,0.0001142309,0.0006648122,0.000041886],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001552579,"about_ca_system_score_gemma":0.0001148725,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003288458,"about_ca_topic_score_gemma":0.0004391678,"domain_scores_codex":[0.997653,0.0001384693,0.0005486028,0.0001453387,0.001156455,0.000358129],"domain_scores_gemma":[0.9978791,0.0006239226,0.0006519175,0.0004944071,0.0003163246,0.00003426239],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.005090707,0.001371396,0.9346102,0.0003844112,0.0002048674,0.0001318564,0.01668965,0.003028745,0.00477416,0.023967,0.001051388,0.008695631],"study_design_scores_gemma":[0.0008375789,0.0001105576,0.9810954,0.000124047,0.000007258564,0.000003251211,0.01573799,0.0007223162,0.0002069706,0.000891647,0.0001724062,0.00009056801],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9929377,0.00006847429,0.00006215592,0.001227759,0.00005372821,0.0001785197,0.00000212653,0.000001705116,0.005467837],"genre_scores_gemma":[0.9993473,0.0000470047,0.00003981705,0.00002751578,0.0002047563,0.00000835322,5.472114e-7,0.00001127415,0.0003134298],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.04648522,"threshold_uncertainty_score":0.5361111,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.250154166692664,"score_gpt":0.4365143767548892,"score_spread":0.1863602100622253,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}