{"id":"W2594259617","doi":"","title":"Enhance Internet Banking Service Quality with Quality Function Deployment Approach","year":2003,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Quality Function Deployment in Product Design","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Quality function deployment; The Internet; Service provider; Computer science; Service (business); Service design; Quality (philosophy); Process management; Customer Service Assurance; Service quality; Business; Marketing; World Wide Web; New product development","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002025823,0.0005898114,0.0003226155,0.001689074,0.0003051487,0.001730053,0.0006364766,0.0005531223,0.002558103],"category_scores_gemma":[0.003646397,0.0001980361,0.0003795866,0.001010451,0.0004695574,0.001820808,0.001114681,0.0005767684,0.000466203],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001264505,"about_ca_system_score_gemma":0.001232198,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001424651,"about_ca_topic_score_gemma":0.001014593,"domain_scores_codex":[0.9982336,0.0008387906,0.00007784235,0.0001077176,0.000564071,0.0001779907],"domain_scores_gemma":[0.9983373,0.0004630143,0.0001766847,0.0001732077,0.0007345368,0.000115249],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001998909,0.0009029766,0.008968053,0.000664522,0.00005734123,0.000228051,0.001612526,0.0290791,0.03063537,0.08283444,0.004658863,0.8401588],"study_design_scores_gemma":[0.0003886111,0.003519449,0.03517143,0.000838358,0.000472879,0.001820938,0.004063213,0.6877893,0.07690555,0.06573946,0.123161,0.0001298051],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.1306539,0.000746928,0.8142453,0.001731811,0.00007909023,0.0006361018,0.00005050116,0.00171734,0.05013897],"genre_scores_gemma":[0.7936817,0.0006209732,0.2007212,0.0002290364,0.00003537634,0.0001971341,0.00007453004,0.00008603787,0.004354027],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.002558103,"threshold_uncertainty_score":0.01071376,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04929467193692508,"score_gpt":0.2734336738050554,"score_spread":0.2241390018681303,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}