{"id":"W2594259617","doi":"","title":"Enhance Internet Banking Service Quality with Quality Function Deployment Approach","year":2003,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Quality Function Deployment in Product Design","field":"Business, Management and Accounting","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Quality function deployment; The Internet; Service provider; Computer science; Service (business); Service design; Quality (philosophy); Process management; Customer Service Assurance; Service quality; Business; Marketing; World Wide Web; New product development","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007275241,0.0003126046,0.0004456817,0.0001822143,0.0001808112,0.0003888581,0.0005159145,0.00007674286,0.0002938769],"category_scores_gemma":[0.0002204377,0.0002047462,0.00009785076,0.0004507421,0.0001037461,0.0009825366,0.0001469358,0.0006031489,0.00003531899],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008109961,"about_ca_system_score_gemma":0.00003098021,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0009941248,"about_ca_topic_score_gemma":0.00009990884,"domain_scores_codex":[0.9971358,0.0005451074,0.001011043,0.0002980425,0.0006854903,0.0003244983],"domain_scores_gemma":[0.9972882,0.0003174672,0.001405285,0.0004369646,0.0005224644,0.00002964669],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0163474,0.003778308,0.3104342,0.004843861,0.004291017,0.00003670962,0.01638593,0.004265785,0.008307515,0.4834452,0.07544858,0.07241554],"study_design_scores_gemma":[0.01599518,0.002234404,0.2522889,0.005246016,0.004239401,0.00185755,0.03578165,0.01131785,0.01624206,0.07324409,0.5754433,0.006109561],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8664202,0.0005756425,0.1187595,0.002328431,0.0007405977,0.0002589916,6.247396e-7,0.00008787817,0.01082812],"genre_scores_gemma":[0.9897903,0.00003196715,0.0004762117,0.008332952,0.0004953057,0.000007109446,0.000004190243,0.00004143842,0.0008205901],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4999948,"threshold_uncertainty_score":0.8349308,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04929467193692508,"score_gpt":0.2734336738050554,"score_spread":0.2241390018681303,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}