{"id":"W2610138195","doi":"10.56289/ijcsrp.28","title":"Quality in Public Service Delivery","year":2016,"lang":"en","type":"article","venue":"International Journal of Civil Service Reform and Practice","topic":"Public Policy and Administration Research","field":"Social Sciences","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"Government of Ontario","funders":"","keywords":"Business; Quality (philosophy); Service quality; Service (business); Process management; Marketing; Physics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005446841,0.00007113994,0.0001248796,0.0002298182,0.0001116264,0.0002333811,0.0005692308,0.00008437053,0.0003641581],"category_scores_gemma":[0.003329752,0.00004759517,0.00003797849,0.0003448654,0.00006450641,0.003801767,0.00008701301,0.0001947655,0.00002841136],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003657397,"about_ca_system_score_gemma":0.001065078,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.007900747,"about_ca_topic_score_gemma":0.06974982,"domain_scores_codex":[0.9975876,0.0005969609,0.0004554689,0.0001045773,0.001025658,0.0002296923],"domain_scores_gemma":[0.9954042,0.001539133,0.0004487965,0.00008180417,0.002302163,0.0002238316],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.002426176,0.001026657,0.01452037,0.00006929642,0.0004772036,0.0003021648,0.0198449,0.000003057518,0.004128842,0.7208361,0.001634596,0.2347306],"study_design_scores_gemma":[0.001240503,0.00005404913,0.0173255,0.00009836865,0.000007083289,0.0001786826,0.01156222,0.000008568704,0.0000529077,0.007817937,0.9615284,0.0001257794],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.1738511,0.0001103765,0.0001057851,0.6065632,0.0003486466,0.00005508879,0.00001265028,0.000009418834,0.2189437],"genre_scores_gemma":[0.9898114,0.00175345,0.0001529947,0.007351218,0.0005371232,0.00000199206,0.000001163778,0.000004495666,0.0003861937],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9598938,"threshold_uncertainty_score":0.9987057,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1155573810844312,"score_gpt":0.4513099829732261,"score_spread":0.3357526018887949,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}