{"id":"W2610138195","doi":"10.56289/ijcsrp.28","title":"Quality in Public Service Delivery","year":2016,"lang":"en","type":"article","venue":"International Journal of Civil Service Reform and Practice","topic":"Public Policy and Administration Research","field":"Social Sciences","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"Government of Ontario","funders":"","keywords":"Business; Quality (philosophy); Service quality; Service (business); Process management; Marketing; Physics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00929566,0.0002758506,0.0002832888,0.001525163,0.005645184,0.0127339,0.0006637195,0.002937818,0.008077878],"category_scores_gemma":[0.0118304,0.0002610295,0.0003271349,0.004124256,0.01267632,0.00617821,0.002888904,0.004005732,0.0004491129],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.05197957,"about_ca_system_score_gemma":0.03034716,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.2746429,"about_ca_topic_score_gemma":0.2644999,"domain_scores_codex":[0.9906533,0.004094986,0.0002721711,0.0003887544,0.002884688,0.001706043],"domain_scores_gemma":[0.9921754,0.003850627,0.0007279994,0.0002737159,0.002123064,0.0008491815],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00002234557,0.00004099026,0.003724032,0.0002938766,0.00001181388,0.0001259923,0.01401772,0.0007317204,0.0001812918,0.7794136,0.09154736,0.1098892],"study_design_scores_gemma":[0.00001576801,0.00006120018,0.01101522,0.001171306,0.00001622593,0.0001276266,0.0187002,0.0009963976,0.0003470326,0.157258,0.8102483,0.00004266704],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"other","genre_scores_codex":[0.01684347,0.07426492,0.007433861,0.6465662,0.002519139,0.00008978925,0.00009503081,0.00006443943,0.2521231],"genre_scores_gemma":[0.8527495,0.06822115,0.002805292,0.02241741,0.001966519,0.00005264288,0.00005779761,0.00007334982,0.05165618],"genre_candidate":"other","genre_consensus":null,"teacher_disagreement_score":0.2746429,"threshold_uncertainty_score":0.5460885,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1155573810844312,"score_gpt":0.4513099829732261,"score_spread":0.3357526018887949,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}