{"id":"W2611545865","doi":"","title":"Ethical Communication in A Retail Banking Call Center Sales Position","year":2017,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Leadership and Management in Organizations","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Empathy; Product (mathematics); Marketing; Business; Personal selling; Position (finance); Service (business); Customer relationship management; Customer service; Center (category theory); Quality (philosophy); Sales management; Computer science; Sales promotion; Psychology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001219657,0.00009055332,0.0001341813,0.0001286543,0.0003144754,0.0005138166,0.0006874969,0.00006854218,0.00007534647],"category_scores_gemma":[0.0001647131,0.00006502336,0.00003754736,0.00006752602,0.0001152639,0.0006643778,0.0003347372,0.0005421793,0.00001625642],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002608578,"about_ca_system_score_gemma":0.000005900434,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003872804,"about_ca_topic_score_gemma":0.000432151,"domain_scores_codex":[0.9992927,0.00006888192,0.0002894656,0.00006561709,0.0001599324,0.0001233924],"domain_scores_gemma":[0.9989951,0.0001002231,0.0004856767,0.0002906334,0.0001209831,0.000007438823],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0006905493,0.0006012415,0.5433981,0.000572769,0.000393972,0.00006986561,0.01580114,0.0002147143,0.0008469012,0.3001979,0.09336421,0.04384861],"study_design_scores_gemma":[0.006204228,0.0001504894,0.7458361,0.004960186,0.0006672433,0.0003199431,0.007620508,0.01652507,0.0001920515,0.05502928,0.1614806,0.001014343],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8549847,0.000356186,0.003173826,0.1189803,0.000341386,0.0001415433,6.083206e-7,0.00002734163,0.02199411],"genre_scores_gemma":[0.9915843,0.0001567588,0.00007973072,0.007739517,0.0002035629,7.627815e-7,0.000005495305,0.00001234217,0.0002175064],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2451687,"threshold_uncertainty_score":0.4954745,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03783607379030858,"score_gpt":0.2660751168142274,"score_spread":0.2282390430239188,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}