{"id":"W2612123378","doi":"10.1080/02642069.2017.1322959","title":"Impact of customer experience on loyalty: a multichannel examination","year":2017,"lang":"en","type":"article","venue":"Service Industries Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":133,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université du Québec à Montréal; Université de Moncton","funders":"","keywords":"Loyalty; Marketing; Tourism; Context (archaeology); Psychology; Experiential learning; Loyalty business model; Dimension (graph theory); Agency (philosophy); Relationship marketing; Cognitive dimensions of notations; Consumer behaviour; Social psychology; Service (business); Cognition; Service quality; Business; Marketing management; Sociology; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002721541,0.0001776179,0.0005651906,0.001399691,0.0007851701,0.00178101,0.0003220074,0.0003589181,0.003866745],"category_scores_gemma":[0.00734929,0.0001972491,0.0005588516,0.001103783,0.0007499437,0.001515553,0.002182304,0.0005751493,0.0002032548],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004610911,"about_ca_system_score_gemma":0.0007171715,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003818388,"about_ca_topic_score_gemma":0.006470322,"domain_scores_codex":[0.9979206,0.0008272684,0.00009614807,0.0002184788,0.0005884522,0.0003490646],"domain_scores_gemma":[0.9897997,0.00678791,0.001020055,0.0006500238,0.001175806,0.0005665465],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0008855748,0.0004320836,0.9103024,0.0001158117,0.0003172988,0.0002136023,0.01347417,0.000345447,0.004573908,0.0006170092,0.0002517832,0.06847088],"study_design_scores_gemma":[0.000004083423,0.000538259,0.9922522,0.00001464678,0.0000589074,0.0001453653,0.005408803,0.0006553931,0.0004654558,0.0001428727,0.0002935502,0.0000203549],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9985258,0.00004624673,0.0002991427,0.00002165187,0.000003332843,0.00001085164,0.00004281588,0.000002593505,0.001047617],"genre_scores_gemma":[0.9995128,0.00004004425,0.0001578118,0.00002084223,0.000006398305,0.00001318033,0.0000314132,0.000002720724,0.000214815],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.003866745,"threshold_uncertainty_score":0.01439303,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07465463919522612,"score_gpt":0.329015894429099,"score_spread":0.2543612552338729,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}