{"id":"W2617246082","doi":"","title":"A Strategic Approach for Successful CRM: A European Perspective","year":2005,"lang":"en","type":"article","venue":"DOAJ (DOAJ: Directory of Open Access Journals)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":31,"is_retracted":false,"has_abstract":false,"ca_institutions":"Athabasca University","funders":"","keywords":"Publication; Perspective (graphical); Scopus; Index (typography); Open access journal; Computer science; Business; Information retrieval; Knowledge management; World Wide Web; Political science; MEDLINE; Advertising; Artificial intelligence","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","scholarly_communication","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.002554015,0.0004337886,0.0007470567,0.0009399001,0.0005209584,0.004217635,0.003275719,0.00009877772,0.005668855],"category_scores_gemma":[0.0001643491,0.0003992437,0.0003352157,0.001421767,0.000121977,0.006902625,0.001036981,0.0004247114,0.0001256008],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001207049,"about_ca_system_score_gemma":0.000081727,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003224783,"about_ca_topic_score_gemma":0.0003198174,"domain_scores_codex":[0.9970707,0.0001360196,0.0008947693,0.0006807447,0.0006371015,0.0005807062],"domain_scores_gemma":[0.9972602,0.0001445813,0.00109697,0.0005412331,0.0008734307,0.00008360997],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.003661085,0.007902963,0.4127534,0.005146419,0.002487066,0.0001437609,0.00355742,0.008797913,0.02484925,0.2385621,0.231536,0.06060264],"study_design_scores_gemma":[0.00731484,0.00003589033,0.5329596,0.0009467677,0.001260023,0.00003587191,0.01645693,0.01785152,0.001713568,0.1363977,0.2809571,0.004070119],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.523484,0.007090667,0.00209176,0.001418505,0.0004373275,0.001468707,0.00004496604,0.0001903097,0.4637738],"genre_scores_gemma":[0.9930782,0.0003867216,0.0005885674,0.002767576,0.002496265,0.0000688245,0.00004706014,0.00009989362,0.0004668978],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4695942,"threshold_uncertainty_score":0.9998459,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.3058512425458192,"score_gpt":0.5094140880003803,"score_spread":0.2035628454545612,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}