{"id":"W2617853764","doi":"10.2139/ssrn.2955800","title":"The Sequence of Service","year":2017,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Sequence (biology); Service (business); Business; Marketing; Biology; Genetics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009610641,0.0004235895,0.0002810083,0.00188428,0.001948856,0.004091472,0.0007289099,0.001446207,0.04680135],"category_scores_gemma":[0.007319375,0.0003440055,0.0004187432,0.002081072,0.002282418,0.004746488,0.001487988,0.002096388,0.02054928],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001895559,"about_ca_system_score_gemma":0.003111864,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005315948,"about_ca_topic_score_gemma":0.004894989,"domain_scores_codex":[0.9984556,0.0004281849,0.00007874681,0.0002443021,0.0005929663,0.0002001449],"domain_scores_gemma":[0.9971928,0.0006769673,0.0001682961,0.0005800982,0.0011091,0.0002726793],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.00006202516,0.00003063133,0.001590447,0.00006787891,0.000007861765,0.0001714148,0.0008011587,0.0007446453,0.001411774,0.9248531,0.01425123,0.05600784],"study_design_scores_gemma":[0.00001606841,0.00008264588,0.003736725,0.0001323664,0.00001280334,0.0004645669,0.001608827,0.004498045,0.001556543,0.6611249,0.3267334,0.00003310481],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.06714725,0.001290934,0.1902606,0.006948642,0.001326437,0.0004879275,0.003796099,0.0009714602,0.7277706],"genre_scores_gemma":[0.6162362,0.001793854,0.08712404,0.001424696,0.0002791521,0.0004760547,0.004210239,0.0004790305,0.2879768],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.04680135,"threshold_uncertainty_score":0.1565661,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03093038859145719,"score_gpt":0.2779400251298658,"score_spread":0.2470096365384086,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}