{"id":"W2620982621","doi":"10.1177/2394964317706879","title":"Customer Value Management","year":2017,"lang":"en","type":"article","venue":"Journal of Creating Value","topic":"Quality and Supply Management","field":"Business, Management and Accounting","cited_by":44,"is_retracted":false,"has_abstract":true,"ca_institutions":"Kellogg's (Canada)","funders":"","keywords":"Customer profitability; Customer retention; Customer lifetime value; Customer equity; Customer advocacy; Customer delight; Business; Customer to customer; Customer intelligence; Customer value; Marketing; Voice of the customer; Value (mathematics); Service (business); Service quality; Computer science; Economics; Microeconomics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication"],"consensus_categories":[],"category_scores_codex":[0.001902777,0.0001918233,0.0003415926,0.0003269981,0.0008279374,0.001145661,0.0009278305,0.00005538269,0.0002930153],"category_scores_gemma":[0.0003046174,0.0001613486,0.0002406046,0.0001089808,0.00009041333,0.001888337,0.0004187235,0.0002363539,0.0003553475],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005185897,"about_ca_system_score_gemma":0.00001530152,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0002339929,"about_ca_topic_score_gemma":0.000006158004,"domain_scores_codex":[0.9981815,0.00002574882,0.0006379105,0.0001801397,0.000663391,0.0003113223],"domain_scores_gemma":[0.9977931,0.00004807583,0.00138608,0.0005403407,0.0002047753,0.00002760401],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001346659,0.0002615588,0.0167357,0.000631088,0.0004193125,0.0003989084,0.0001649997,0.002762222,0.00011201,0.9216536,0.03016223,0.02656365],"study_design_scores_gemma":[0.002639716,0.00005256478,0.1006519,0.0007161957,0.000672924,0.00003374411,0.001038403,0.005225936,0.00009958837,0.03291405,0.8553876,0.0005673069],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.1933162,0.00009857241,0.00288848,0.004056192,0.001522763,0.0002441979,0.000001008588,0.00005084921,0.7978218],"genre_scores_gemma":[0.9886294,0.00003780594,0.003619732,0.001691996,0.002550002,0.000004123858,0.000001745696,0.00002989368,0.003435319],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.8887396,"threshold_uncertainty_score":0.9998912,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02769526672025395,"score_gpt":0.2836664036568497,"score_spread":0.2559711369365957,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}