{"id":"W2620982621","doi":"10.1177/2394964317706879","title":"Customer Value Management","year":2017,"lang":"en","type":"article","venue":"Journal of Creating Value","topic":"Quality and Supply Management","field":"Business, Management and Accounting","cited_by":44,"is_retracted":false,"has_abstract":true,"ca_institutions":"Kellogg's (Canada)","funders":"","keywords":"Customer profitability; Customer retention; Customer lifetime value; Customer equity; Customer advocacy; Customer delight; Business; Customer to customer; Customer intelligence; Customer value; Marketing; Voice of the customer; Value (mathematics); Service (business); Service quality; Computer science; Economics; Microeconomics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006118909,0.0005727477,0.0005793643,0.002809205,0.00268982,0.01265983,0.002033388,0.001918348,0.03469342],"category_scores_gemma":[0.01759717,0.0001930095,0.0003325871,0.004050306,0.001009861,0.004616368,0.003229039,0.002422113,0.01213856],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004922758,"about_ca_system_score_gemma":0.005912055,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001913701,"about_ca_topic_score_gemma":0.002101061,"domain_scores_codex":[0.9884027,0.002263295,0.0004649689,0.00059649,0.007328964,0.0009436787],"domain_scores_gemma":[0.9879466,0.001607565,0.0007930317,0.0008286197,0.007216881,0.00160733],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00005228398,0.0001573011,0.004315418,0.0003490407,0.00004486601,0.000147489,0.001676099,0.0007298517,0.0008809529,0.134962,0.2743796,0.5823052],"study_design_scores_gemma":[0.00001981406,0.0001669435,0.008007541,0.0007177143,0.00002647587,0.0004434412,0.003288699,0.002612799,0.001251637,0.05819888,0.9251904,0.00007561934],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.01437114,0.007426668,0.02253015,0.02837762,0.001592464,0.0009822742,0.0007324244,0.0006691039,0.9233182],"genre_scores_gemma":[0.6265751,0.01258598,0.03374613,0.01000461,0.002576162,0.0008015778,0.002541285,0.0003855542,0.3107835],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.03469342,"threshold_uncertainty_score":0.116061,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02769526672025395,"score_gpt":0.2836664036568497,"score_spread":0.2559711369365957,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}