{"id":"W2623639523","doi":"10.1108/jsm-07-2016-0254","title":"Child helplines: how social support and controllability influence service quality and well-being","year":2017,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of British Columbia","funders":"","keywords":"Psychology; Structural equation modeling; Quality (philosophy); Social support; Perception; Service quality; Service (business); Controllability; Social psychology; Originality; Applied psychology; Marketing; Business; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["sts","scholarly_communication"],"consensus_categories":[],"category_scores_codex":[0.007076576,0.0002731867,0.0006097283,0.0001481376,0.001560597,0.001996767,0.0006419932,0.0001413649,0.00005179634],"category_scores_gemma":[0.0004986171,0.0002443585,0.0001090511,0.0001613416,0.0001117034,0.004044079,0.000606222,0.0004308352,0.000008853261],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002441026,"about_ca_system_score_gemma":0.00002709009,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001291517,"about_ca_topic_score_gemma":0.001218163,"domain_scores_codex":[0.9979256,0.0001221497,0.0007786085,0.0003184419,0.0004944573,0.0003606765],"domain_scores_gemma":[0.9958977,0.0002722811,0.002533934,0.0003291169,0.0009120389,0.0000549759],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001039561,0.00009622618,0.980496,0.007051296,0.0001480396,0.00002790535,0.00153462,0.00001032531,0.0005617884,0.0008616993,0.00009010957,0.008082456],"study_design_scores_gemma":[0.001629631,0.00001266903,0.9807543,0.0003967164,0.000143859,0.00002933653,0.003743217,0.0007298652,0.0000103926,0.0009247024,0.01132988,0.0002954087],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9606239,0.0001662083,0.000005273092,0.03100745,0.0002512756,0.0001448772,0.000002207047,0.00003025667,0.007768535],"genre_scores_gemma":[0.9862046,0.000048642,0.0001085114,0.01172829,0.001854714,0.000002047625,0.000003242754,0.00002232848,0.00002759346],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02558071,"threshold_uncertainty_score":0.9997392,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01624120054228224,"score_gpt":0.2751679630219176,"score_spread":0.2589267624796354,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}