{"id":"W2624973188","doi":"","title":"Measuring the Role of Website Design, Assurance, Customer Service and Brand Image Towards Customer Loyalty and Intention to Adopt Internet Banking","year":2017,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Technology Adoption and User Behaviour","field":"Decision Sciences","cited_by":44,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"The Internet; Business; Loyalty; Service (business); Marketing; Retail banking; Service quality; Loyalty business model; Computer science; World Wide Web","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005101903,0.0001961109,0.000407288,0.0002700207,0.0003172291,0.0005145826,0.001355001,0.0001029714,0.00008853475],"category_scores_gemma":[0.0005664075,0.0001067537,0.00008021445,0.0001759697,0.0003413213,0.0005101205,0.0006734162,0.0005554972,0.00001920584],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002201334,"about_ca_system_score_gemma":0.00002648656,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0004150409,"about_ca_topic_score_gemma":0.0002282714,"domain_scores_codex":[0.9978772,0.0003970353,0.0006979717,0.0002162879,0.0005954134,0.0002160455],"domain_scores_gemma":[0.9973713,0.0005017616,0.0009328654,0.0005217195,0.0005791549,0.00009325416],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.001777004,0.0001531185,0.4332871,0.00005547976,0.0002910785,0.00002576097,0.02150157,0.00007593614,0.02134066,0.001299038,0.006436701,0.5137566],"study_design_scores_gemma":[0.001535422,0.0002932302,0.9592836,0.001060562,0.000240286,0.0009987868,0.005056491,0.003271636,0.0101324,0.00457787,0.01320593,0.000343797],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9829454,0.0008778028,0.01104264,0.003571964,0.0002292385,0.0001381647,0.000003386728,0.00001409064,0.001177311],"genre_scores_gemma":[0.998054,0.0002248621,0.0006724574,0.0005665718,0.00003920051,0.000002112692,1.736966e-7,0.00001415861,0.000426461],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5259965,"threshold_uncertainty_score":0.4962131,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.08016804374276272,"score_gpt":0.3327396662303005,"score_spread":0.2525716224875378,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}