{"id":"W2625085608","doi":"10.3968/9595","title":"Study on Customer Relationship Management in Growing Companies in Emerging Economies","year":2017,"lang":"en","type":"article","venue":"Canadian social science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Popularity; Business; Marketing; Customer relationship management; Bridging (networking); Field (mathematics); Industrial organization; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001232932,0.0001276314,0.0002392357,0.001517938,0.00314148,0.002217391,0.0003677583,0.0006188543,0.002505549],"category_scores_gemma":[0.002501964,0.0001174465,0.0002268443,0.002055315,0.0008859686,0.001448513,0.0009071286,0.00122738,0.0002279275],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002660181,"about_ca_system_score_gemma":0.002688005,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02812243,"about_ca_topic_score_gemma":0.05368755,"domain_scores_codex":[0.999143,0.000257011,0.00003365182,0.00005716795,0.0001723492,0.0003367056],"domain_scores_gemma":[0.9975616,0.0008973011,0.000455454,0.00004290548,0.000491687,0.00055102],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001139173,0.0007371634,0.7839087,0.0001491427,0.00003120547,0.002603997,0.1662887,0.0002054841,0.0005077444,0.006821734,0.002781836,0.03585049],"study_design_scores_gemma":[0.000004073906,0.0001211951,0.6254401,0.00007165858,0.00001347472,0.0004137276,0.3659554,0.000257627,0.0001395081,0.0002467255,0.007324651,0.00001190481],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9929382,0.0002821265,0.00003420658,0.0003957087,0.000005359409,0.00001312022,0.00002350818,5.288991e-7,0.00630716],"genre_scores_gemma":[0.9981366,0.0004642729,0.0000390909,0.0001405162,0.000005701652,0.000009475791,0.00002797527,7.675577e-7,0.001175504],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02812243,"threshold_uncertainty_score":0.05591744,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.06587916417467007,"score_gpt":0.3105293873636444,"score_spread":0.2446502231889743,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}