{"id":"W2735563473","doi":"10.5430/jms.v8n4p18","title":"Analysis of SERVQUAL Application to Service Quality Measurement and Its Impact on Loyalty in Ghanaian Private Universities","year":2017,"lang":"en","type":"article","venue":"Journal of Management and Strategy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Loyalty; Service quality; Quality (philosophy); Perception; Marketing; Service (business); Psychology; Business","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003154804,0.0001935041,0.0002582569,0.001508134,0.0004755552,0.001202036,0.0001915116,0.0002649336,0.002895844],"category_scores_gemma":[0.009507588,0.0001261247,0.0003927917,0.002665953,0.0003624081,0.0007142737,0.0006259659,0.0005065727,0.0002648207],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001474514,"about_ca_system_score_gemma":0.001577651,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01119317,"about_ca_topic_score_gemma":0.01432252,"domain_scores_codex":[0.9976706,0.001182162,0.0001648195,0.0001117127,0.0005922515,0.0002783547],"domain_scores_gemma":[0.993322,0.002825795,0.001326802,0.0002103958,0.001938639,0.000376372],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0005061874,0.0004798801,0.801562,0.0002896288,0.0000922358,0.0002965768,0.007681749,0.001759394,0.001938849,0.002720047,0.001479544,0.1811939],"study_design_scores_gemma":[0.00002257323,0.0006806819,0.9712941,0.0002816008,0.00007588172,0.0002165608,0.0137687,0.007432075,0.001502175,0.0004994643,0.004205063,0.00002103778],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9940048,0.0002712467,0.001590423,0.0003036504,0.0000122509,0.00006408871,0.0001057299,0.00001208345,0.003635807],"genre_scores_gemma":[0.9981969,0.0001304026,0.0009971058,0.00003334872,0.000004552253,0.00003464535,0.0000728028,0.000002732674,0.000527581],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01119317,"threshold_uncertainty_score":0.02225602,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05327132704657209,"score_gpt":0.3221804675864005,"score_spread":0.2689091405398283,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}