{"id":"W2748078977","doi":"10.5539/gjhs.v9n10p25","title":"Health Information Management Personnel Service Quality and Patient Satisfaction in Nigerian Tertiary Hospitals","year":2017,"lang":"en","type":"article","venue":"Global Journal of Health Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":8,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Likert scale; Service quality; Patient satisfaction; Medicine; SERVQUAL; Service (business); Family medicine; Scale (ratio); Quality (philosophy); Nursing; Psychology; Marketing; Business","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001110682,0.0001083653,0.0002401013,0.0005740432,0.0003812781,0.0009173676,0.0001310652,0.0002672147,0.00202197],"category_scores_gemma":[0.005114761,0.000100269,0.0002543993,0.001040909,0.0002440075,0.0003720245,0.0003884542,0.0004237573,0.0001149699],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005919171,"about_ca_system_score_gemma":0.0006904826,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002771578,"about_ca_topic_score_gemma":0.002974719,"domain_scores_codex":[0.998751,0.0004547114,0.0002102979,0.00005761559,0.000251974,0.0002744786],"domain_scores_gemma":[0.9954632,0.001069471,0.002182942,0.00006252315,0.000506502,0.0007154747],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00007677673,0.00009850282,0.9947813,0.00002398602,0.00002363209,0.00006915776,0.0005072351,0.00004719695,0.0001209118,0.00005077367,0.0001452135,0.004055244],"study_design_scores_gemma":[0.000007427982,0.0002922294,0.995274,0.00002946547,0.00001593403,0.0001975227,0.003419267,0.0002957447,0.00008686126,0.00003314128,0.0003420983,0.000006351236],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9992282,0.0001092725,0.00004324386,0.0001239336,0.000003835367,0.000004411942,0.00004894619,0.000001084463,0.0004370302],"genre_scores_gemma":[0.9998038,0.00005011455,0.00002984474,0.0000281033,0.000003352305,0.00000210459,0.0000330861,3.406813e-7,0.00004922799],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.002771578,"threshold_uncertainty_score":0.006764174,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0254688447574958,"score_gpt":0.3188028111506306,"score_spread":0.2933339663931349,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}