{"id":"W2762732687","doi":"10.1504/ijil.2017.10008278","title":"Customer service, university student segmentation and institutional commitment","year":2017,"lang":"en","type":"article","venue":"International Journal of Innovation and Learning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Laurentian University; Cape Breton University","funders":"","keywords":"Market segmentation; Service (business); Psychology; Marketing; Institution; Higher education; Population; Point (geometry); Customer satisfaction; Business; Medical education; Public relations; Sociology; Political science; Medicine","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006229348,0.00006464149,0.00008474811,0.0003336111,0.0004742111,0.0004106257,0.0002015733,0.00002876613,0.0000762011],"category_scores_gemma":[0.0001045645,0.0000625558,0.00001533654,0.0001265751,0.00004652247,0.001513181,0.0001444396,0.0001991565,0.00001693638],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00004207387,"about_ca_system_score_gemma":0.00002437741,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001832732,"about_ca_topic_score_gemma":0.00003938056,"domain_scores_codex":[0.999307,0.00001488387,0.0002456525,0.0000768658,0.0002984212,0.00005721317],"domain_scores_gemma":[0.9981469,0.0000204712,0.0007077619,0.00004758088,0.001068694,0.000008613706],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003088373,0.0001778159,0.5431262,0.00009228406,0.0002963801,0.0000760621,0.001050922,0.001154733,0.001632683,0.3229282,0.0005905788,0.1285653],"study_design_scores_gemma":[0.001698542,0.0000134656,0.7619035,0.00009305583,0.00003215741,0.00003029985,0.002507661,0.001483696,0.0000284836,0.0004564126,0.2316349,0.0001177802],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.987444,0.00001814021,0.0007181674,0.005249582,0.0004823611,0.000041995,8.916944e-7,0.000009418697,0.006035484],"genre_scores_gemma":[0.9970578,0.00002318538,0.0002977679,0.001963774,0.0004742387,2.575907e-7,0.00001411589,0.000003606421,0.000165281],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3224718,"threshold_uncertainty_score":0.3959673,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03223343391727454,"score_gpt":0.3019521801930562,"score_spread":0.2697187462757816,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}