{"id":"W2762732687","doi":"10.1504/ijil.2017.10008278","title":"Customer service, university student segmentation and institutional commitment","year":2017,"lang":"en","type":"article","venue":"International Journal of Innovation and Learning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Laurentian University; Cape Breton University","funders":"","keywords":"Market segmentation; Service (business); Psychology; Marketing; Institution; Higher education; Population; Point (geometry); Customer satisfaction; Business; Medical education; Public relations; Sociology; Political science; Medicine","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001824768,0.0001357659,0.0002896097,0.0009194074,0.001218438,0.002618878,0.0005547934,0.0004330146,0.005194062],"category_scores_gemma":[0.009016047,0.0001016681,0.0002152427,0.00148033,0.0009807621,0.0008203987,0.002066763,0.0008435236,0.0004373457],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0008051854,"about_ca_system_score_gemma":0.0007633276,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003635629,"about_ca_topic_score_gemma":0.004453199,"domain_scores_codex":[0.9985198,0.0005635476,0.0001108728,0.0001171369,0.0003428744,0.0003456913],"domain_scores_gemma":[0.9889988,0.002770969,0.003478104,0.0005681194,0.0006919501,0.003492067],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000287637,0.0003235162,0.9773617,0.00001350646,0.0000414938,0.00006169464,0.002696241,0.0002034071,0.0003879685,0.0009378596,0.0002259295,0.01745897],"study_design_scores_gemma":[0.000006494901,0.0002127596,0.9904474,0.00001495238,0.00001139063,0.00005889668,0.007433737,0.0006911841,0.0002284066,0.0005012701,0.0003814693,0.00001202771],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9986796,0.00002416306,0.0001055612,0.00004897692,0.000002314608,0.000006104953,0.0000149937,0.00000249092,0.001115717],"genre_scores_gemma":[0.9997514,0.000008665366,0.00003574711,0.00001028318,0.00000194929,0.000003379171,0.00002064028,0.000001199741,0.0001668754],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.005194062,"threshold_uncertainty_score":0.01737589,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03223343391727454,"score_gpt":0.3019521801930562,"score_spread":0.2697187462757816,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}