{"id":"W2765227838","doi":"10.1111/poms.12850","title":"Managing Service Systems with Unknown Quality and Customer Anecdotal Reasoning","year":2018,"lang":"en","type":"article","venue":"Production and Operations Management","topic":"Supply Chain and Inventory Management","field":"Business, Management and Accounting","cited_by":39,"is_retracted":false,"has_abstract":true,"ca_institutions":"Western University","funders":"","keywords":"Service provider; Bounded rationality; Service quality; Service (business); Service level objective; Quality (philosophy); Business; Marketing; Sample (material); Market segmentation; Rationality; Service system; Service design; Microeconomics; Computer science; Economics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006017456,0.0002030099,0.0001632695,0.0003092532,0.0007450266,0.0007946158,0.0001057367,0.0000278447,0.00009480521],"category_scores_gemma":[0.00002164236,0.0001739058,0.0000160119,0.0005576654,0.0001158982,0.001207822,0.0002346985,0.00007817134,0.0001487747],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000353733,"about_ca_system_score_gemma":0.000004912703,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0005846012,"about_ca_topic_score_gemma":0.0005448346,"domain_scores_codex":[0.9986507,0.00002521876,0.000266409,0.0005504838,0.0002614008,0.0002457282],"domain_scores_gemma":[0.9993425,0.000004581759,0.00008486558,0.0003135674,0.0002295773,0.00002490995],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0002003022,0.0003193151,0.01155059,0.002655185,0.000436911,0.00001954711,0.0008727282,0.006387861,0.0002032994,0.9273062,0.01889808,0.03114998],"study_design_scores_gemma":[0.001524326,0.0000752012,0.02844498,0.0004779245,0.0004034447,0.00003007015,0.01016131,0.09535525,0.00007520607,0.0005939929,0.8617401,0.001118208],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5925772,0.0007467279,0.00918914,0.03696847,0.003650247,0.003863919,0.000003417906,0.0009466876,0.3520542],"genre_scores_gemma":[0.9877706,0.0001151534,0.001087789,0.002785497,0.001444221,0.0001353641,0.00002784411,0.00002896724,0.006604555],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.9267122,"threshold_uncertainty_score":0.7662498,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02637183012116134,"score_gpt":0.2522459584195078,"score_spread":0.2258741282983464,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}