{"id":"W2770455414","doi":"10.1057/s41264-017-0036-3","title":"Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives","year":2017,"lang":"en","type":"article","venue":"Journal of Financial Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":false,"ca_institutions":"Université du Québec à Montréal; Université de Moncton","funders":"","keywords":"Business; Confidentiality; Quality (philosophy); Marketing; Website design; Confirmatory factor analysis; Customer relationship management; Computer security; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002222882,0.0001502848,0.0003461402,0.001919088,0.001083019,0.00174257,0.0004304945,0.0005809754,0.004795219],"category_scores_gemma":[0.009989302,0.0001574666,0.0004231897,0.002270655,0.0007049211,0.001029923,0.00127032,0.000571724,0.0006041448],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001124238,"about_ca_system_score_gemma":0.001211916,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01289093,"about_ca_topic_score_gemma":0.03309254,"domain_scores_codex":[0.9984608,0.0004821625,0.000132478,0.0001249041,0.0004656587,0.0003340425],"domain_scores_gemma":[0.9802129,0.006257079,0.004253574,0.000492666,0.00321378,0.005570044],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000489424,0.000485052,0.9911283,0.0000145178,0.00005086165,0.00009540316,0.001627093,0.00004283944,0.0002504356,0.00005062568,0.000169522,0.005595895],"study_design_scores_gemma":[0.00001287225,0.0004015799,0.9941532,0.000008511006,0.00002946737,0.00006673403,0.004921245,0.0001023513,0.00006099053,0.00001891017,0.0002196772,0.000004375771],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9995248,0.00003353468,0.0000117286,0.00002812618,0.00000146668,0.00000383976,0.00003643361,0.00000115859,0.0003590655],"genre_scores_gemma":[0.9996093,0.00002720864,0.00002224783,0.00001728484,0.000002692602,0.000003658563,0.0000680239,0.000001592087,0.0002479612],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01289093,"threshold_uncertainty_score":0.02563179,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04823035079242039,"score_gpt":0.3483777450855071,"score_spread":0.3001473942930867,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}