{"id":"W2782497279","doi":"10.1108/josm-08-2017-0192","title":"Service operations: what have we learned?","year":2018,"lang":"en","type":"article","venue":"Journal of service management","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"ca_institutions":"Western University; University of Victoria","funders":"","keywords":"Service (business); Service design; Delphi method; Knowledge management; Service system; Service management; Empirical research; Service provider; Service delivery framework; Process management; Computer science; Business; Marketing; Supply chain management; Supply chain","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0009243725,0.0002212587,0.0002482523,0.000610728,0.0002714098,0.001144692,0.0006620201,0.00006739813,0.0008016518],"category_scores_gemma":[0.00001724384,0.0001942904,0.0000717226,0.001610999,0.00001856969,0.005753963,0.0003244352,0.0002011036,0.001497964],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005392094,"about_ca_system_score_gemma":0.00002191282,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003380919,"about_ca_topic_score_gemma":0.001649629,"domain_scores_codex":[0.9981827,0.00001692292,0.0006899441,0.0002504199,0.000569354,0.0002907325],"domain_scores_gemma":[0.9968156,0.00001455225,0.0004838028,0.0004035088,0.002261894,0.00002064614],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.001243154,0.001556655,0.002260947,0.007949217,0.001838019,0.0002873155,0.006393164,0.007137298,0.003973467,0.1410718,0.1318135,0.6944755],"study_design_scores_gemma":[0.001442687,0.00007454139,0.002785492,0.0007597497,0.0003184778,0.00002525546,0.02527622,0.006294083,0.0003717983,0.01338233,0.948843,0.000426391],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"commentary","genre_scores_codex":[0.259951,0.0009198666,0.001027404,0.682819,0.004763057,0.0007288513,0.000001051841,0.0001355563,0.04965421],"genre_scores_gemma":[0.3217151,0.002650864,0.005116957,0.6453486,0.02325108,0.00003203983,0.00005979359,0.0001434766,0.001682054],"genre_candidate":"commentary","genre_consensus":"commentary","teacher_disagreement_score":0.8170295,"threshold_uncertainty_score":0.9998922,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04416033863504978,"score_gpt":0.2714834990684072,"score_spread":0.2273231604333575,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}