{"id":"W2788039697","doi":"10.1108/apjml-05-2017-0096","title":"Examination of customer-centric measures among different types of customers in the context of major Canadian ski resort","year":2018,"lang":"en","type":"article","venue":"Asia Pacific Journal of Marketing and Logistics","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"ca_institutions":"Concordia University; Thompson Rivers University","funders":"","keywords":"Marketing; Customer satisfaction; Business; Context (archaeology); Originality; Value (mathematics); Advertising; Psychology; Geography; Statistics; Mathematics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005365612,0.0001236402,0.0003488412,0.000557147,0.00007852139,0.00004041308,0.0002445812,0.00008091704,0.0000340901],"category_scores_gemma":[0.001310096,0.00008719342,0.00006930451,0.0004727939,0.0003096603,0.0001418206,0.00003229908,0.0001978598,0.000001580985],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003123249,"about_ca_system_score_gemma":0.00005398944,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008593867,"about_ca_topic_score_gemma":0.01380753,"domain_scores_codex":[0.9983567,0.0002522658,0.0006985777,0.0001034059,0.0003921468,0.0001969053],"domain_scores_gemma":[0.9977719,0.0004957375,0.0009520369,0.0001493938,0.0006046365,0.00002630669],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0009759439,0.0004327602,0.8958144,0.001714315,0.0002311501,0.000040613,0.005241661,0.0000692202,0.000454809,0.008746285,0.003167823,0.08311103],"study_design_scores_gemma":[0.0007387438,0.00007035281,0.9636601,0.0004312664,0.0002029792,0.000009643687,0.02751583,0.0005774033,0.0001269489,0.0001360326,0.006384247,0.0001464365],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.976134,0.0003736332,0.0000564369,0.0002917845,0.0002384259,0.000116458,0.000007985741,0.000003278015,0.02277802],"genre_scores_gemma":[0.9995622,0.00008903705,0.00002742286,0.00005841521,0.0002164536,7.230898e-7,0.000003768187,0.000008868358,0.00003309931],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.08296458,"threshold_uncertainty_score":0.998008,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02174789110752206,"score_gpt":0.2323445821350373,"score_spread":0.2105966910275153,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}