{"id":"W2790982112","doi":"10.5539/ibr.v11n3p133","title":"Emotional Intelligence and Extended Service Profit Chain in Telecom Industry in Oman – An Empirical Validation","year":2018,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Original equipment manufacturer; Business; Customer satisfaction; Marketing; Loyalty; Upstream (networking); Loyalty business model; Competitive advantage; Profitability index; Profit (economics); Supply chain; Service quality; Empirical research; Service (business); Industrial organization; Telecommunications; Computer science; Economics; Statistics; Mathematics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002394979,0.0004084313,0.0003462878,0.001927096,0.001793858,0.001898906,0.0005565147,0.0006925552,0.002667848],"category_scores_gemma":[0.00305902,0.0002154938,0.0005052355,0.001903847,0.001344081,0.001034328,0.001632154,0.001125627,0.0003222531],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002560233,"about_ca_system_score_gemma":0.001898377,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009544873,"about_ca_topic_score_gemma":0.01154356,"domain_scores_codex":[0.9985777,0.0005466968,0.00007005778,0.0001090307,0.0003069435,0.0003895691],"domain_scores_gemma":[0.9966144,0.001334759,0.0007558216,0.0001820839,0.0005861403,0.0005266918],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0000802712,0.001022801,0.9711984,0.00006335838,0.00005187099,0.0006008192,0.01071519,0.000633014,0.0003300097,0.001168633,0.0003201427,0.01381551],"study_design_scores_gemma":[0.000008091201,0.0002537361,0.9614367,0.00006102835,0.00002942106,0.0001373303,0.03364633,0.0028814,0.0002020693,0.0002643821,0.001067297,0.00001229852],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9990426,0.00002256466,0.00005973063,0.00004837028,0.000002082427,0.00001423876,0.00001418708,7.287371e-7,0.000795518],"genre_scores_gemma":[0.999474,0.00005146489,0.0001047939,0.0000312128,0.000004895274,0.00003160459,0.00003955007,7.206302e-7,0.000261842],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.009544873,"threshold_uncertainty_score":0.01897866,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1621238167774941,"score_gpt":0.4230109079363042,"score_spread":0.2608870911588101,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}