{"id":"W2805185291","doi":"10.1108/ijbm-06-2017-0118","title":"Image, performance, attitudes, trust, and loyalty in financial services","year":2018,"lang":"en","type":"article","venue":"International Journal of Bank Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":36,"is_retracted":false,"has_abstract":true,"ca_institutions":"Cambrian College; University of Manitoba; University Canada West","funders":"","keywords":"Loyalty; Structural equation modeling; Financial services; Marketing; Psychology; Service (business); Compensation (psychology); Originality; Affect (linguistics); Loyalty business model; Test (biology); Quality (philosophy); Social psychology; Service quality; Business; Finance; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00206471,0.0001148451,0.0001719358,0.0004048283,0.00008464002,0.0002706106,0.0004018508,0.00005032264,0.0003607697],"category_scores_gemma":[0.0002007005,0.0001060384,0.00005286328,0.0002019668,0.00006329769,0.001537947,0.0001939716,0.0002077541,0.00004108721],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000400807,"about_ca_system_score_gemma":0.00003349643,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0002999921,"about_ca_topic_score_gemma":0.0004861312,"domain_scores_codex":[0.9987752,0.00002729546,0.0004916204,0.0001333465,0.0003990942,0.000173404],"domain_scores_gemma":[0.9987603,0.00008143875,0.0004629199,0.00006994132,0.0006105674,0.00001482323],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0008907674,0.000109308,0.9542884,0.000353454,0.00004488804,0.00006381195,0.0001867251,0.00001166101,0.0002930849,0.0004399692,0.001122056,0.0421959],"study_design_scores_gemma":[0.0008693506,0.00001763106,0.9627608,0.000491598,0.00001577162,0.00003830458,0.0001319178,0.004818758,0.0000256116,0.0002721658,0.03042313,0.0001349703],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.986841,0.00009886784,0.00003532931,0.000957087,0.0009577354,0.00004270219,0.000001407174,0.00001248694,0.01105342],"genre_scores_gemma":[0.9934335,0.00005207331,0.0007108477,0.001953593,0.003770117,0.000001036273,0.000003399252,0.00001072382,0.00006471836],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.04206093,"threshold_uncertainty_score":0.4324122,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.009846163871824479,"score_gpt":0.2566842417367706,"score_spread":0.2468380778649462,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}