{"id":"W2808079121","doi":"10.18438/eblip29414","title":"Undergraduate Students Can Provide Satisfactory Chat Reference Service in an Academic Library","year":2018,"lang":"en","type":"article","venue":"Evidence Based Library and Information Practice","topic":"Web and Library Services","field":"Computer Science","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"Carleton University","funders":"","keywords":"Staffing; Reference desk; Computer science; Psychology; Medical education; Courtesy; CLARITY; Library science; Medicine; Nursing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009694147,0.000326452,0.0005949405,0.001184961,0.002165837,0.004648963,0.001132907,0.001111771,0.01166582],"category_scores_gemma":[0.07165924,0.0003999056,0.0003813052,0.001724779,0.0008089743,0.002996583,0.005245543,0.0007411989,0.006126157],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001536094,"about_ca_system_score_gemma":0.005866454,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001735647,"about_ca_topic_score_gemma":0.00783754,"domain_scores_codex":[0.9934514,0.002732156,0.0006567207,0.000341243,0.002038967,0.0007794999],"domain_scores_gemma":[0.9563223,0.01065183,0.005083694,0.004372933,0.01363445,0.009934669],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0004686014,0.001622283,0.147608,0.001459255,0.00003235435,0.0009980473,0.0731165,0.0001557532,0.005965495,0.001142867,0.03517232,0.7322586],"study_design_scores_gemma":[0.0001963974,0.006078045,0.5556852,0.002257889,0.0001734397,0.003507942,0.189927,0.001778113,0.01006821,0.002915809,0.2271859,0.000226171],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9555403,0.002508774,0.006937364,0.004865309,0.0002206385,0.0007439582,0.0004404363,0.002057905,0.02668527],"genre_scores_gemma":[0.9752745,0.001125796,0.01200269,0.001359214,0.000118386,0.0003634815,0.0003499263,0.0001131669,0.009292972],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01166582,"threshold_uncertainty_score":0.05126816,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02430775346559918,"score_gpt":0.2837926327509545,"score_spread":0.2594848792853554,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}