{"id":"W2810681057","doi":"10.12927/hcq.2018.25523","title":"Patient Relations Measurement and Reporting to Improve Quality and Safety: Lessons from a Pilot Project","year":2018,"lang":"en","type":"article","venue":"Healthcare Quarterly","topic":"Healthcare Quality and Management","field":"Health Professions","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"Canadian Standards Association","funders":"","keywords":"Patient safety; Quality (philosophy); Best practice; Quality management; Nursing; Patient experience; Patient care; Medicine; Health care; Medical emergency; Operations management; Engineering; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.1815607,0.001178018,0.0006915346,0.002375469,0.007127399,0.004309621,0.005600038,0.002291718,0.002827771],"category_scores_gemma":[0.1397127,0.0008877512,0.001505974,0.003325946,0.006255542,0.005726263,0.008142412,0.004670233,0.0005570467],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.02882598,"about_ca_system_score_gemma":0.1595126,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.2779351,"about_ca_topic_score_gemma":0.2882359,"domain_scores_codex":[0.8987115,0.07247041,0.004761073,0.002442565,0.01389292,0.007721567],"domain_scores_gemma":[0.7367289,0.08788872,0.008122138,0.02584077,0.1142524,0.02716712],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.001553601,0.01472689,0.1572482,0.003560595,0.0002996111,0.002216463,0.1092699,0.005255057,0.004340194,0.01287066,0.078549,0.6101098],"study_design_scores_gemma":[0.0049406,0.02977848,0.3002783,0.009236803,0.0007019013,0.002078572,0.3247894,0.02195207,0.01335706,0.0204919,0.2717086,0.0006863672],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6709018,0.003932936,0.07858543,0.1710552,0.001482927,0.03823153,0.002988539,0.001409197,0.03141237],"genre_scores_gemma":[0.7893348,0.002346062,0.1836832,0.006804095,0.0003225783,0.01201166,0.001909928,0.000240104,0.003347421],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2779351,"threshold_uncertainty_score":0.9601964,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.3479220524193385,"score_gpt":0.509640062421827,"score_spread":0.1617180100024885,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}