{"id":"W2890479962","doi":"","title":"Conceptualizing IT Service Management as a Management Control System for Business-IT Alignment.","year":2018,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Big Data and Business Intelligence","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Computer science; IT service management; Technology management; Process management; Service (business); Knowledge management; Business; Information Technology Infrastructure Library; Information technology; Marketing; Operating system","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002509031,0.0002004898,0.0003495394,0.0003243354,0.0004882757,0.0009838415,0.000713255,0.000112561,0.00001878697],"category_scores_gemma":[0.0002350712,0.0001463227,0.0001911095,0.0007959741,0.00002191108,0.003810985,0.0001280503,0.00007706907,0.0002822042],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005291891,"about_ca_system_score_gemma":0.00003363623,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00006891505,"about_ca_topic_score_gemma":0.0000117222,"domain_scores_codex":[0.9973388,0.00002594485,0.001334751,0.0001202793,0.0008648043,0.0003153812],"domain_scores_gemma":[0.9916778,0.0001106164,0.003866131,0.0002732004,0.004052973,0.00001929126],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0009478854,0.0001377504,0.002835518,0.01095772,0.00214382,0.000001936251,0.001414099,0.00631807,0.00006672621,0.371965,0.5938319,0.009379575],"study_design_scores_gemma":[0.002384359,0.00002007072,0.001038473,0.0006639884,0.0004377256,0.00001121439,0.008219285,0.007974562,0.00004242389,0.0002001571,0.9788125,0.000195255],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.007310642,0.0001551812,0.4977487,0.03154057,0.0426791,0.01283277,0.0004071492,0.0003209653,0.4070049],"genre_scores_gemma":[0.9894611,0.00001758373,0.000272959,0.00575398,0.002475983,0.0001757802,0.00005804953,0.00002228185,0.001762299],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9821504,"threshold_uncertainty_score":0.9487206,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03564611324694076,"score_gpt":0.2736943019484285,"score_spread":0.2380481887014878,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}