{"id":"W2893989527","doi":"10.4018/ijsds.2018100103","title":"How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction","year":2018,"lang":"en","type":"article","venue":"International Journal of Strategic Decision Sciences","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Dalhousie University","funders":"","keywords":"Business; Marketing; Profitability index; Customer satisfaction; Customer to customer; Transaction cost; Multinational corporation; Customer profitability; Outsourcing; Customer retention; Industrial organization; Customer equity; Finance; Service quality","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001870026,0.0001683737,0.0003094973,0.0005172289,0.000685189,0.002590308,0.0003916563,0.0009088251,0.00743759],"category_scores_gemma":[0.0101791,0.0001484586,0.0006893931,0.001045464,0.0006942119,0.001370672,0.0007883113,0.0009141659,0.001340572],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0009761964,"about_ca_system_score_gemma":0.001043754,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01049394,"about_ca_topic_score_gemma":0.01189248,"domain_scores_codex":[0.9983956,0.0005478344,0.0001118148,0.0001159204,0.0004786169,0.0003503155],"domain_scores_gemma":[0.9888623,0.004666824,0.002680949,0.0004199815,0.002219649,0.001150312],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0004660539,0.0003503282,0.970221,0.00007150209,0.0001574653,0.0002127595,0.002607477,0.0005951556,0.0006112507,0.0006598366,0.001433366,0.02261373],"study_design_scores_gemma":[0.00001946937,0.0003310712,0.9847335,0.00005100492,0.00008628872,0.0001711795,0.01021796,0.001600998,0.0004056774,0.0005709691,0.001779603,0.00003227971],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9910411,0.0001267324,0.0001625453,0.0007145784,0.0000185953,0.00001374271,0.0001539828,0.000006859075,0.007761925],"genre_scores_gemma":[0.998853,0.00007559355,0.00006012182,0.0001166364,0.000007609498,0.000006259008,0.00009630943,0.000004007756,0.0007804334],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01049394,"threshold_uncertainty_score":0.02488118,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05794378890605108,"score_gpt":0.3313916452377753,"score_spread":0.2734478563317242,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}