{"id":"W2897443794","doi":"10.1007/978-3-319-98512-1_13","title":"A Multilayer Framework for Service System Analysis","year":2018,"lang":"en","type":"book-chapter","venue":"Service science: research and innovations in the service economy","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":17,"is_retracted":false,"has_abstract":false,"ca_institutions":"University of Toronto","funders":"","keywords":"Service (business); Computer science; Service system; Service design; Service delivery framework; Key (lock); Process management; Knowledge management; Data science; Analytics; Business; Computer security; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","bibliometrics","sts","scholarly_communication","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.009887731,0.0005596314,0.0006636857,0.005813905,0.002045534,0.002310417,0.003080722,0.0004765547,0.000502469],"category_scores_gemma":[0.0002071161,0.0004713281,0.0001015664,0.02144886,0.0003851936,0.002907939,0.0009786176,0.001185047,0.001018125],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002813841,"about_ca_system_score_gemma":0.0005291565,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002180475,"about_ca_topic_score_gemma":0.006423693,"domain_scores_codex":[0.9951497,0.00003109666,0.001134912,0.001488239,0.001070928,0.001125082],"domain_scores_gemma":[0.9836237,0.0005044109,0.0007063929,0.001804964,0.01331511,0.00004536733],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00006711602,0.0000564335,0.0001679936,0.002057128,0.0001726715,0.000001903876,0.001104581,0.00004119208,0.00004681342,0.9942617,0.001329263,0.0006932143],"study_design_scores_gemma":[0.0006188652,0.00005829628,0.001288505,0.0006181446,0.0002946364,0.000005959022,0.01038961,0.02016141,0.00003536253,0.6645378,0.3011349,0.0008565045],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"commentary","genre_scores_codex":[0.06396019,0.0003058834,0.0006348669,0.1642207,0.001248902,0.006017772,0.0001446644,0.000312304,0.7631547],"genre_scores_gemma":[0.4188659,0.0001281503,0.013482,0.5038639,0.02851619,0.003776192,0.00471086,0.000683684,0.02597305],"genre_candidate":"other","genre_consensus":null,"teacher_disagreement_score":0.7371817,"threshold_uncertainty_score":0.9997739,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1147415126811246,"score_gpt":0.3547056019511592,"score_spread":0.2399640892700346,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}