{"id":"W2901885778","doi":"10.5539/ijms.v10n4p124","title":"Perceived Value, Social Bond, and Switching Cost as Antecedents and Predictors of Customer Loyalty in the B2B Chemical Industry Context: A Literature Review","year":2018,"lang":"en","type":"review","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Loyalty business model; Marketing; Business; Loyalty; Customer retention; Value (mathematics); Business value; Context (archaeology); Relationship marketing; Customer equity; Economics; Microeconomics; Marketing management; Service (business); Service quality","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005868593,0.0003374708,0.00129873,0.0003653999,0.0001127967,0.0002255123,0.0006242531,0.0002564282,0.00001872798],"category_scores_gemma":[0.002978791,0.0002164025,0.0002878118,0.0003432599,0.0001957206,0.0004356931,0.0004517415,0.001196166,0.00000415001],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008995711,"about_ca_system_score_gemma":0.00006568199,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0000464323,"about_ca_topic_score_gemma":0.00002152918,"domain_scores_codex":[0.9972081,0.000338295,0.001249603,0.0002477989,0.0007659668,0.000190281],"domain_scores_gemma":[0.9960423,0.0009919417,0.001942012,0.0001027683,0.0009043886,0.00001666181],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0007666545,0.0004048525,0.01078052,0.1818031,0.005048853,0.0004240237,0.006010719,2.016316e-7,0.000005238723,0.0008570455,0.05343991,0.7404588],"study_design_scores_gemma":[0.000716581,0.00001484006,0.006473413,0.2359923,0.001223653,0.0003478328,0.002288093,0.000003616491,1.492603e-7,0.0001233893,0.7525059,0.0003102518],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.02112498,0.9755637,3.33808e-7,0.001554131,0.000633409,0.0003404597,0.00001575024,0.000006763228,0.000760475],"genre_scores_gemma":[0.01350944,0.9821171,0.00001389972,0.001913493,0.002367858,0.0000103439,0.00001320812,0.00002200462,0.00003266977],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.7401486,"threshold_uncertainty_score":0.8824639,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04274079818952965,"score_gpt":0.3644420653647644,"score_spread":0.3217012671752348,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}