{"id":"W2913217800","doi":"10.5430/ijba.v10n1p87","title":"Virtual Sales Versus Classical Sales: A Perspective From Brazilian Airlines Customers","year":2018,"lang":"en","type":"article","venue":"International Journal of Business Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Quality (philosophy); Service (business); Perspective (graphical); Sales management; Retail sales; Process (computing); Advertising; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001919163,0.0002117618,0.0002489763,0.0009747206,0.002407598,0.003732607,0.000278271,0.00104114,0.003612649],"category_scores_gemma":[0.004219381,0.0001492391,0.0001612623,0.001414068,0.001931764,0.002445044,0.001072502,0.0007982099,0.0001857069],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001341528,"about_ca_system_score_gemma":0.0007587463,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01703367,"about_ca_topic_score_gemma":0.0207379,"domain_scores_codex":[0.9986933,0.0007670113,0.00003320911,0.00007408744,0.0002345487,0.0001978421],"domain_scores_gemma":[0.9972684,0.001782832,0.0002825832,0.00005452523,0.0003812551,0.0002303596],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"observational","study_design_scores_codex":[0.0002587274,0.0003657895,0.1674554,0.000524587,0.0000239659,0.003370354,0.6815748,0.0002672954,0.003914516,0.05445326,0.003995693,0.0837956],"study_design_scores_gemma":[0.000007933865,0.0002078167,0.07458734,0.0003638289,0.00002221818,0.00107144,0.8837242,0.000714162,0.0004042919,0.002523872,0.03634699,0.00002588096],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9650701,0.001176196,0.000320986,0.002444361,0.00001620365,0.00001261716,0.00003242088,0.00000318875,0.03092395],"genre_scores_gemma":[0.9984136,0.0005429036,0.00008721256,0.0002466291,0.000008644945,0.000003098572,0.000008222501,0.000001552199,0.0006880763],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01703367,"threshold_uncertainty_score":0.03386903,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03349273170179691,"score_gpt":0.3127544924647139,"score_spread":0.279261760762917,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}