{"id":"W2915055002","doi":"10.20472/iac.2018.001.028","title":"SUSTAINABLE SERVICE QUALITY TO MEET WITH CUSTOMER EXPECTATION","year":2018,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Suan Sunandha Rajabhat University","keywords":"Service quality; Business; Tourism; Marketing; Service (business); Quality (philosophy); Customer satisfaction; Quarter (Canadian coin); Population; Arabic; Advertising; Geography; Medicine; Environmental health","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002217434,0.0001356108,0.000179241,0.0003976355,0.0007282326,0.002729524,0.0003051109,0.000508532,0.003185661],"category_scores_gemma":[0.005079117,0.00006845517,0.0003093454,0.0005615957,0.0008125601,0.001293015,0.001391399,0.0009667879,0.0005828069],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001039832,"about_ca_system_score_gemma":0.002349918,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001861696,"about_ca_topic_score_gemma":0.002251191,"domain_scores_codex":[0.9973925,0.000726943,0.0001577542,0.00009925341,0.001162805,0.0004606374],"domain_scores_gemma":[0.9952598,0.0007343016,0.0008023412,0.0002202498,0.001867806,0.001115459],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0003329244,0.001280138,0.3757237,0.001417421,0.00021177,0.002156285,0.03224023,0.005488017,0.0198601,0.1010205,0.04044173,0.4198271],"study_design_scores_gemma":[0.00007370266,0.002645638,0.6011939,0.000896521,0.000121046,0.003084686,0.09700049,0.01251411,0.008132,0.0648616,0.2092784,0.0001979225],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7897412,0.0009559783,0.02122288,0.02007302,0.000267853,0.000260165,0.0001929985,0.0001766536,0.1671093],"genre_scores_gemma":[0.9946966,0.0001791219,0.002110787,0.0007005061,0.00003464144,0.00002955374,0.00005519734,0.000009570122,0.002184013],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.003185661,"threshold_uncertainty_score":0.01172704,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02797887231190358,"score_gpt":0.2840821884365123,"score_spread":0.2561033161246087,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}