{"id":"W2921189230","doi":"10.18666/jpra-2019-9124","title":"Relational Dynamics Supporting Client Orientation: Perspectives from the Front Lines of Service Delivery","year":2019,"lang":"en","type":"article","venue":"Journal of Park and Recreation Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Waterloo","funders":"","keywords":"Identification (biology); Orientation (vector space); Thematic analysis; Front line; Psychology; Service delivery framework; Service (business); CLARITY; Service-orientation; Recreation; Social psychology; Public relations; Business; Qualitative research; Marketing; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005557584,0.00008167873,0.0001483967,0.00007178776,0.0001064915,0.00009087141,0.00008011451,0.00005401708,0.0002659005],"category_scores_gemma":[0.00008606716,0.00005863764,0.00005911052,0.0001588892,0.00002411978,0.0008463725,0.00002071278,0.0001120098,0.00001720913],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003075691,"about_ca_system_score_gemma":0.00007861411,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0002661824,"about_ca_topic_score_gemma":0.0007434489,"domain_scores_codex":[0.998973,0.00003082505,0.0005376011,0.0001057834,0.0002846797,0.00006812886],"domain_scores_gemma":[0.9980025,0.000153435,0.001066929,0.00008517625,0.0006795832,0.00001239819],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001358378,0.0004376721,0.8766883,0.0003496711,0.0002465281,0.000006168497,0.008012664,0.001618819,0.001855381,0.09851118,0.001210521,0.009704693],"study_design_scores_gemma":[0.001515202,0.0001456376,0.8887517,0.0002721061,0.0002851364,0.00001689132,0.0614299,0.03496953,0.0002155817,0.004089504,0.008074878,0.0002339071],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9911831,0.0001698554,0.0007969807,0.00601901,0.000316462,0.0001269732,0.000007324479,0.000006940613,0.00137335],"genre_scores_gemma":[0.9979336,0.00004296335,0.0006054594,0.0004682364,0.000716538,0.000001263916,0.0001175816,0.000005723053,0.0001085815],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.09442168,"threshold_uncertainty_score":0.2911424,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02504314131842502,"score_gpt":0.2720956056793629,"score_spread":0.2470524643609378,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}