{"id":"W2936618703","doi":"10.5539/ibr.v12n5p1","title":"Are Gender and Appearance Important? Exploring the Relationship between Recovery Type and Post-recovery Satisfaction","year":2019,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service recovery; Attractiveness; Moderation; Physical attractiveness; Customer satisfaction; Service (business); Marketing; Perspective (graphical); Business; Psychology; Process management; Service quality; Operations management; Social psychology; Computer science; Engineering","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001618146,0.000213214,0.0002992524,0.0003859225,0.0004869213,0.0009644497,0.0002946224,0.0003618368,0.007355819],"category_scores_gemma":[0.006372999,0.0001001864,0.0004712491,0.0002996663,0.00074809,0.0005572718,0.0004923944,0.0006999773,0.000362489],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004077808,"about_ca_system_score_gemma":0.0005726857,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002199601,"about_ca_topic_score_gemma":0.002878091,"domain_scores_codex":[0.9989815,0.0004556375,0.0000482979,0.0001079005,0.0002007263,0.0002057642],"domain_scores_gemma":[0.9943362,0.003017261,0.001269747,0.0002307011,0.000326939,0.0008191862],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0009234287,0.0006200991,0.9747983,0.00005828151,0.00007598138,0.0002216104,0.002039186,0.0001056906,0.001589875,0.0007281067,0.0002448084,0.01859461],"study_design_scores_gemma":[0.000009574223,0.0004913431,0.9939629,0.00001920237,0.00005163628,0.0001001138,0.003995261,0.0003418245,0.000286328,0.0001934737,0.0005393894,0.0000089185],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9973699,0.0001252252,0.0002266631,0.0001722019,0.00002081195,0.00001469611,0.00003802145,0.000002578969,0.002029893],"genre_scores_gemma":[0.9992929,0.00003943387,0.00007404106,0.00002571241,0.000005986448,0.000006325833,0.00001942241,0.000001418277,0.0005347586],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007355819,"threshold_uncertainty_score":0.02460766,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1977508076218631,"score_gpt":0.356121471144115,"score_spread":0.1583706635222519,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}