{"id":"W2938083026","doi":"","title":"Ben Reason, Lavrans Lovlie and Melvin Brand Flu, Service Design for Business: A Pratical Guide to Optimizing the Customer Experience, Wiley, 2015","year":2018,"lang":"en","type":"article","venue":"Interfaces numériques","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":1,"is_retracted":false,"has_abstract":false,"ca_institutions":"Université Laval","funders":"","keywords":"Marketing; Service (business); Customer service; Business; Advertising; Engineering; Management; Economics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001372934,0.0001822607,0.0002417395,0.00005362142,0.0005990632,0.0006568554,0.0004680413,0.0001297946,0.0000623368],"category_scores_gemma":[0.00249659,0.0001352473,0.00003732562,0.0004070817,0.0006002428,0.0005458863,0.000113768,0.00009361443,0.0000398688],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006449298,"about_ca_system_score_gemma":0.0001637177,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001942426,"about_ca_topic_score_gemma":0.005228462,"domain_scores_codex":[0.9982998,0.0003070848,0.0002850298,0.0003413892,0.0003214075,0.0004452264],"domain_scores_gemma":[0.9978173,0.00102503,0.00008410479,0.0001900732,0.0006835554,0.0001999193],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0006052433,0.0001114434,0.001214986,0.00006414422,0.0000788625,0.000004355392,0.7594061,0.00004534881,0.001164386,0.002151432,0.2210195,0.01413418],"study_design_scores_gemma":[0.0005554541,0.0003550723,0.0004086298,0.0007518278,0.00003044074,0.000004086611,0.2134915,0.0005273526,0.004946678,0.002872535,0.7754572,0.0005991919],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7823981,0.001355852,0.04720871,0.04757243,0.001588031,0.002537403,0.000032834,0.0004628884,0.1168437],"genre_scores_gemma":[0.9865737,0.0001451015,0.008939717,0.001189031,0.0008485898,0.0001740518,0.000001707324,0.00002857055,0.002099562],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5544377,"threshold_uncertainty_score":0.6334072,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03135801086229706,"score_gpt":0.358314156223059,"score_spread":0.326956145360762,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}