{"id":"W2938083026","doi":"","title":"Ben Reason, Lavrans Lovlie and Melvin Brand Flu, Service Design for Business: A Pratical Guide to Optimizing the Customer Experience, Wiley, 2015","year":2018,"lang":"en","type":"article","venue":"Interfaces numériques","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":1,"is_retracted":false,"has_abstract":false,"ca_institutions":"Université Laval","funders":"","keywords":"Marketing; Service (business); Customer service; Business; Advertising; Engineering; Management; Economics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001934787,0.001148312,0.0007392255,0.00360102,0.001630372,0.005799015,0.002259447,0.005005461,0.02036691],"category_scores_gemma":[0.004061671,0.0009683796,0.0005061648,0.003901762,0.002368443,0.00698262,0.001571937,0.003113507,0.007755203],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002968404,"about_ca_system_score_gemma":0.001941609,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.03109691,"about_ca_topic_score_gemma":0.05565277,"domain_scores_codex":[0.9988512,0.0002598226,0.00008392419,0.0001196885,0.000608515,0.00007690044],"domain_scores_gemma":[0.998717,0.0007955655,0.00005715928,0.00005398762,0.0003090732,0.000067252],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001038192,0.0001112896,0.0006923628,0.001081057,0.00002561052,0.000171803,0.001569256,0.002513272,0.001142466,0.2821993,0.3883073,0.3220825],"study_design_scores_gemma":[0.00003042765,0.00004224691,0.001114988,0.0006427795,0.00003320258,0.0002890021,0.001147442,0.006284335,0.002176874,0.1590462,0.8291053,0.0000872204],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"review","genre_gemma":"review","genre_scores_codex":[0.005470187,0.5556543,0.2424843,0.09428911,0.00750008,0.0001716112,0.001182783,0.0009220919,0.09232559],"genre_scores_gemma":[0.08380251,0.4869257,0.1544157,0.01333555,0.004716138,0.0003745726,0.0008247237,0.001037546,0.2545677],"genre_candidate":"review","genre_consensus":"review","teacher_disagreement_score":0.03109691,"threshold_uncertainty_score":0.06813407,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03135801086229706,"score_gpt":0.358314156223059,"score_spread":0.326956145360762,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}