{"id":"W2953035069","doi":"10.5267/j.msl.2019.6.014","title":"The impact of Umrah service quality on customer satisfaction towards Umrah travel agents in Malaysia","year":2019,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Halal products and consumer behavior","field":"Social Sciences","cited_by":50,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service quality; Customer satisfaction; Business; Service (business); Quality (philosophy); Marketing; Advertising; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005903451,0.0001404744,0.0001424291,0.0003548488,0.0004233638,0.001218679,0.0001477884,0.0002564625,0.002347661],"category_scores_gemma":[0.001771808,0.00008755826,0.0002167481,0.0005453393,0.0003626034,0.000477929,0.0004288024,0.0004861919,0.0002164091],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0007639327,"about_ca_system_score_gemma":0.0007639825,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01369555,"about_ca_topic_score_gemma":0.01918318,"domain_scores_codex":[0.9994043,0.0002086681,0.00004491746,0.00003269171,0.0001572052,0.0001521802],"domain_scores_gemma":[0.9981948,0.0003848972,0.0006658646,0.00003583073,0.0003738066,0.0003448861],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001519361,0.0001489499,0.9688281,0.0001025325,0.00004303385,0.0004136631,0.007316369,0.000311809,0.001072571,0.0003532119,0.0005479229,0.02070983],"study_design_scores_gemma":[0.000002148789,0.0002623431,0.9674268,0.00004256115,0.00001736728,0.0001899241,0.03008996,0.0007671867,0.0003122486,0.00005763391,0.0008205379,0.00001126998],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9989389,0.00006631002,0.00002465562,0.00009208413,0.000001705628,0.000001981403,0.0000180164,9.49917e-7,0.0008555081],"genre_scores_gemma":[0.9996986,0.00006505757,0.00002364777,0.00001433499,0.000001239807,9.722258e-7,0.0000110289,3.484802e-7,0.0001847857],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01369555,"threshold_uncertainty_score":0.02723163,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04854283007133817,"score_gpt":0.3734018864614636,"score_spread":0.3248590563901255,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}