{"id":"W2955718733","doi":"10.5539/ibr.v12n7p133","title":"Relationship Marketing as an Orientation to Customer Retention: Evidence from Banks of Pakistan","year":2019,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Marketing; Likert scale; Loyalty business model; Customer retention; Customer satisfaction; Context (archaeology); Relationship marketing; Business; Loyalty; Sample (material); Variables; Marketing management; Service quality; Mathematics; Statistics; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001922094,0.0001343632,0.0002348401,0.0008865091,0.001633033,0.002016202,0.0003338662,0.0005483311,0.005875752],"category_scores_gemma":[0.005845204,0.0001677535,0.0001529381,0.002049233,0.001146887,0.001188282,0.0007217089,0.0008291056,0.0005461153],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0008917387,"about_ca_system_score_gemma":0.00257346,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01460621,"about_ca_topic_score_gemma":0.02468508,"domain_scores_codex":[0.9989568,0.00031349,0.0000655078,0.0000813245,0.0003740485,0.0002088862],"domain_scores_gemma":[0.9912906,0.004073081,0.002405852,0.0002006851,0.001362478,0.0006673328],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002512421,0.000638565,0.8315809,0.0008535969,0.00006230812,0.001263905,0.03644771,0.00008268565,0.0003929081,0.001704533,0.00237223,0.1243494],"study_design_scores_gemma":[0.00001193302,0.0004083277,0.9041985,0.0005282904,0.000067788,0.001058236,0.0836477,0.0001296214,0.0002495339,0.0003239331,0.009352315,0.00002371459],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9877461,0.002095158,0.00009395683,0.001322928,0.00001886736,0.00002192822,0.00007480975,0.000002586945,0.008623835],"genre_scores_gemma":[0.9970165,0.002229257,0.00004512397,0.0002504895,0.0000160205,0.00000472409,0.00002660616,0.000001267011,0.0004099146],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01460621,"threshold_uncertainty_score":0.02904236,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1202047002808735,"score_gpt":0.4094741993544501,"score_spread":0.2892694990735765,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}