{"id":"W2973564568","doi":"10.1080/10696679.2019.1644958","title":"I Can Forgive You, But I Can’t Forgive the Firm: An Examination of Service Failures in the Sharing Economy","year":2019,"lang":"en","type":"article","venue":"The Journal of Marketing Theory and Practice","topic":"Sharing Economy and Platforms","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Forgiveness; Attribution; Empathy; Business; Service (business); Service provider; Compensation (psychology); Principal–agent problem; Social psychology; Psychology; Marketing; Finance","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.07039827,0.0001309895,0.0001797695,0.0001093201,0.0002594777,0.0002563494,0.0006593608,0.00005171368,0.0001277876],"category_scores_gemma":[0.004020113,0.00006780583,0.00004467646,0.0001951905,0.00004933778,0.002229447,0.00014464,0.0004308091,0.000005772604],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002057721,"about_ca_system_score_gemma":0.00002983295,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0006753771,"about_ca_topic_score_gemma":0.0004714525,"domain_scores_codex":[0.9978836,0.001273072,0.000399964,0.0001176044,0.0001465357,0.0001792347],"domain_scores_gemma":[0.9821523,0.01623521,0.001127998,0.0002720329,0.0002019094,0.0000104884],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.1139521,0.001047834,0.1106404,0.003979229,0.001937188,0.0001133187,0.1518978,0.008308217,0.001807412,0.46992,0.002215819,0.1341807],"study_design_scores_gemma":[0.003044454,0.000234837,0.4737553,0.0008461923,0.001090011,0.000844804,0.3319704,0.007086718,0.0002000233,0.1136576,0.0665684,0.0007012333],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9612322,0.0001887998,0.00001957763,0.009309595,0.0001401546,0.0002409924,0.000001851896,0.000005949414,0.02886085],"genre_scores_gemma":[0.9950686,0.00005022968,0.00003350694,0.004342732,0.0003687587,0.000003072384,0.00000290575,0.00001195749,0.000118295],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.363115,"threshold_uncertainty_score":0.9572206,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01823516752122746,"score_gpt":0.2367607873463714,"score_spread":0.218525619825144,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}