{"id":"W2983201709","doi":"10.1108/jsm-02-2018-0062","title":"Services marketing practices in diverse cultures: Canada compared to Qatar","year":2019,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Marketing; Services marketing; Business; Context (archaeology); Originality; Marketing research; Marketing management; Service (business); Marketing science; Descriptive statistics; Quantitative marketing research; Marketing mix; Value (mathematics); Relationship marketing; Sociology; Qualitative research; Geography","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.006353484,0.0003271761,0.0005998807,0.0004457971,0.0002029368,0.0005570928,0.00111484,0.000100102,0.0006307733],"category_scores_gemma":[0.0002659436,0.0002933754,0.0001188103,0.001018245,0.00001131119,0.003030988,0.0005128984,0.0005372147,0.0001169317],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001817702,"about_ca_system_score_gemma":0.0001438631,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.4376185,"about_ca_topic_score_gemma":0.7652709,"domain_scores_codex":[0.9967405,0.0002290942,0.001094255,0.0003723018,0.001007585,0.0005562376],"domain_scores_gemma":[0.9952664,0.0006725022,0.003036061,0.0003220059,0.0006281654,0.00007481817],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.003139395,0.0001679317,0.9779925,0.00795179,0.0001475252,0.0001934419,0.001239394,0.002781609,0.0008254133,0.00004574581,0.003143965,0.002371339],"study_design_scores_gemma":[0.001779829,0.000022142,0.6999435,0.003588291,0.0001398119,0.00002806445,0.06709871,0.009479805,0.00002045469,0.00003827897,0.2171989,0.0006621444],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9840165,0.0004160142,0.000001197889,0.002135031,0.001072887,0.0002839637,0.000005293251,0.00002977243,0.01203933],"genre_scores_gemma":[0.9835647,0.00002535103,0.0004867836,0.0145198,0.001230735,0.00000302,0.00001362301,0.00003470335,0.0001213249],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3276524,"threshold_uncertainty_score":0.9999518,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01582313904969953,"score_gpt":0.2595058767389846,"score_spread":0.2436827376892851,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}