{"id":"W2996028650","doi":"10.5267/j.ac.2015.11.005","title":"Application of six sigma DMAIC methodology to reduce service resolution time in a service organization","year":2015,"lang":"en","type":"article","venue":"Accounting","topic":"Quality and Supply Management","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"DMAIC; Six Sigma; Service (business); Process management; Computer science; Operations management; Business; Engineering; Marketing; Lean manufacturing","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006444056,0.0006288257,0.0004273313,0.003088344,0.001387969,0.002549177,0.0009094082,0.0006385981,0.001596524],"category_scores_gemma":[0.006704356,0.000252624,0.0006055837,0.002193941,0.000686556,0.0008273098,0.0013334,0.001022431,0.0003301153],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002972118,"about_ca_system_score_gemma":0.008372536,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003746846,"about_ca_topic_score_gemma":0.005250918,"domain_scores_codex":[0.9938506,0.002117705,0.0003811708,0.0002636043,0.003108675,0.0002782072],"domain_scores_gemma":[0.9955025,0.0009772214,0.0006888239,0.00029418,0.002361805,0.000175433],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0002495115,0.0006563576,0.01229541,0.001133131,0.0001322932,0.0002813144,0.002900564,0.08868538,0.02761756,0.08606704,0.005221949,0.7747595],"study_design_scores_gemma":[0.0003599796,0.005985812,0.02028667,0.002008996,0.0003241426,0.0009080663,0.009302265,0.5766693,0.1328525,0.07394399,0.1770685,0.000289794],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.1018567,0.00138838,0.8566702,0.002556616,0.0002256997,0.001257182,0.0001149025,0.001019347,0.03491094],"genre_scores_gemma":[0.5505019,0.001028652,0.4437236,0.000292901,0.00003898397,0.0003695129,0.0001523974,0.00005479379,0.003837275],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.006444056,"threshold_uncertainty_score":0.03407979,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.06214671897772229,"score_gpt":0.2920851913829119,"score_spread":0.2299384724051897,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}