{"id":"W2996417096","doi":"10.18438/eblip29624","title":"Local Users, Consortial Providers: Seeking Points of Dissatisfaction with a Collaborative Virtual Reference Service","year":2019,"lang":"en","type":"article","venue":"Evidence Based Library and Information Practice","topic":"Library Science and Information Literacy","field":"Social Sciences","cited_by":11,"is_retracted":false,"has_abstract":true,"ca_institutions":"Ontario Council of University Libraries; University of Toronto","funders":"University of Toronto","keywords":"Staffing; Service provider; Computer science; Service (business); World Wide Web; Scheduling (production processes); Type of service; Business; Medicine; Operations management; Marketing; Nursing; Engineering","routes":{"ca_aff":true,"ca_fund":true,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication"],"consensus_categories":[],"category_scores_codex":[0.0007413608,0.000136897,0.0001667309,0.0002017289,0.0003211225,0.000643019,0.0002392377,0.00009878427,0.0006975398],"category_scores_gemma":[0.000608997,0.0001146597,0.00001980979,0.001302385,0.0002605985,0.6612065,0.00005805149,0.0002005834,0.0001526741],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002142562,"about_ca_system_score_gemma":0.001288226,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001383307,"about_ca_topic_score_gemma":0.000001061955,"domain_scores_codex":[0.9980658,0.0004073138,0.0005058059,0.000159221,0.0006434844,0.0002183808],"domain_scores_gemma":[0.9972354,0.001374665,0.0007362709,0.0001996144,0.0003041637,0.0001498926],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.001961535,0.00004777977,0.00970846,0.0002233368,0.0000286373,0.00000149869,0.01970615,0.001012046,0.00008502349,0.9552619,0.0009639012,0.0109997],"study_design_scores_gemma":[0.0009470832,0.0007618633,0.01364705,0.000745128,0.00003076019,0.000007633087,0.1053027,0.008128284,0.001525842,0.0001131768,0.8684326,0.0003578023],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.4761734,0.0003063102,0.03078768,0.3907033,0.0008373428,0.004267062,0.0001720192,0.0006336077,0.09611933],"genre_scores_gemma":[0.9404796,0.0002835612,0.003617699,0.05527099,0.00003230831,0.00002005903,0.0000789359,0.000005796524,0.0002110698],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.9551488,"threshold_uncertainty_score":0.7637571,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01238644130932136,"score_gpt":0.2671469314593049,"score_spread":0.2547604901499835,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}