{"id":"W3006395612","doi":"10.1177/1069031x19898767","title":"Digital Environment in Global Markets: Cross-Cultural Implications for Evolving Customer Journeys","year":2020,"lang":"en","type":"article","venue":"Journal of International Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":116,"is_retracted":false,"has_abstract":true,"ca_institutions":"Smiths Detection (Canada)","funders":"","keywords":"Extant taxon; Multinational corporation; Business; Marketing; Customer engagement; Customer to customer; Market segmentation; Customer retention; Industrial organization; Computer science; Service (business); Social media; Service quality","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001134294,0.0001423438,0.0002009298,0.0001148121,0.0001051173,0.0008837568,0.0004694774,0.00005375205,0.0004380246],"category_scores_gemma":[0.00162962,0.0001287154,0.000202404,0.0001968631,0.00003938387,0.002952529,0.0001654015,0.000196971,0.00005665092],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001997944,"about_ca_system_score_gemma":0.00002762915,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00001149745,"about_ca_topic_score_gemma":0.000005508485,"domain_scores_codex":[0.9985191,0.00002002185,0.0007504498,0.0001748858,0.000327106,0.000208465],"domain_scores_gemma":[0.9984842,0.0002084276,0.0007210054,0.0000712063,0.0004779348,0.00003723466],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0009774775,0.0001694255,0.9532135,0.0001818761,0.0001141947,0.00001519874,0.00008618261,0.001276686,0.0005607302,0.002291394,0.01128094,0.02983236],"study_design_scores_gemma":[0.001414346,0.00001276637,0.7839755,0.0001459028,0.00003035191,0.00003043918,0.0005466822,0.005600802,0.00000725876,0.0008053465,0.2072122,0.0002183929],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8841839,0.000377401,0.002792321,0.04794142,0.0009270282,0.0002689008,0.00006860363,0.00003800197,0.0634024],"genre_scores_gemma":[0.9943806,0.00002878707,0.0008076988,0.002486825,0.002163831,0.000006799788,0.00002175328,0.00001404594,0.00008964462],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1959313,"threshold_uncertainty_score":0.8522087,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02513520203582817,"score_gpt":0.2943627084535096,"score_spread":0.2692275064176815,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}