{"id":"W3010416066","doi":"10.1287/mksc.2019.1204","title":"Service Product Design and Consumer Refund Policies","year":2020,"lang":"en","type":"article","venue":"Marketing Science","topic":"Consumer Market Behavior and Pricing","field":"Business, Management and Accounting","cited_by":51,"is_retracted":false,"has_abstract":true,"ca_institutions":"Concordia University","funders":"","keywords":"Business; Marketing; Service (business); Product (mathematics); Product design; Industrial organization; Commerce","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002487196,0.0001458481,0.0001377386,0.0001491809,0.0005383205,0.000711883,0.000388702,0.00001914051,0.0001214681],"category_scores_gemma":[0.001570192,0.0001336353,0.00001848855,0.001631402,0.0002747152,0.001023578,0.0004425707,0.0001203146,0.00007381868],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001102234,"about_ca_system_score_gemma":0.00005626855,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003947298,"about_ca_topic_score_gemma":0.00001765091,"domain_scores_codex":[0.9985949,0.00003503847,0.0001795967,0.0004826131,0.0003333465,0.0003744545],"domain_scores_gemma":[0.9992665,0.0001876129,0.0001091823,0.0001924754,0.0002053634,0.00003883254],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0004376062,0.00005687109,0.5728354,0.0008522833,0.00001826727,0.00002967753,0.001254965,0.00008674774,0.1236108,0.001092791,0.01026695,0.2894577],"study_design_scores_gemma":[0.0006200678,0.00001283409,0.8300378,0.000169301,0.00011564,0.00001730587,0.0009942779,0.02660376,0.001344565,0.0001776507,0.1390474,0.0008593922],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9737538,0.0002913707,0.0002668966,0.01259485,0.0001967202,0.0002938356,5.707078e-7,0.0002093837,0.01239261],"genre_scores_gemma":[0.9905041,0.000009970521,0.001486923,0.007708566,0.000217135,0.000007238195,5.943952e-7,0.00001411017,0.0000513716],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2885983,"threshold_uncertainty_score":0.6864704,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04845145509074364,"score_gpt":0.2566782605968501,"score_spread":0.2082268055061065,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}