{"id":"W3010416066","doi":"10.1287/mksc.2019.1204","title":"Service Product Design and Consumer Refund Policies","year":2020,"lang":"en","type":"article","venue":"Marketing Science","topic":"Consumer Market Behavior and Pricing","field":"Business, Management and Accounting","cited_by":51,"is_retracted":false,"has_abstract":true,"ca_institutions":"Concordia University","funders":"","keywords":"Business; Marketing; Service (business); Product (mathematics); Product design; Industrial organization; Commerce","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009267392,0.0008460512,0.001047862,0.001027049,0.0006914272,0.003079612,0.00116463,0.002122632,0.005596253],"category_scores_gemma":[0.02732227,0.0007551663,0.0008130686,0.0008526861,0.002062828,0.004377728,0.001074217,0.00158624,0.000364694],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003469406,"about_ca_system_score_gemma":0.00187213,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002937504,"about_ca_topic_score_gemma":0.001610119,"domain_scores_codex":[0.9927524,0.003926872,0.0002575332,0.0005793559,0.001442727,0.001041044],"domain_scores_gemma":[0.9778446,0.01517919,0.00283536,0.001089554,0.002532665,0.0005185475],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"simulation_or_modeling","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0008966281,0.0004057851,0.01006309,0.0002998848,0.0001369733,0.00033478,0.0006769886,0.5376572,0.004107023,0.3808647,0.001631851,0.06292509],"study_design_scores_gemma":[0.0001499052,0.001135888,0.007421513,0.0001086277,0.0001091164,0.0001971185,0.0008900097,0.6672604,0.004499383,0.307114,0.01099852,0.0001155597],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5976484,0.002126239,0.3354746,0.003444715,0.0001292915,0.0003761261,0.0001441261,0.0003230391,0.06033334],"genre_scores_gemma":[0.988171,0.0002701482,0.008116125,0.0001040406,0.00002268126,0.00003945732,0.00003496212,0.00003854484,0.003203002],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.009267392,"threshold_uncertainty_score":0.04901123,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04845145509074364,"score_gpt":0.2566782605968501,"score_spread":0.2082268055061065,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}