{"id":"W3016112509","doi":"10.5267/j.msl.2020.3.039","title":"Customer satisfaction as a mediation between micro banking image, customer relationship and customer loyalty","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":82,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Loyalty business model; Customer delight; Marketing; Customer retention; Customer advocacy; Mediation; Loyalty; Customer to customer; Customer equity; Advertising; Service quality; Sociology; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008661539,0.0003425611,0.0002446267,0.0005967012,0.0003920638,0.001601514,0.0003540308,0.0006561433,0.008524004],"category_scores_gemma":[0.003202667,0.0002473833,0.0004370342,0.0004769065,0.0006632196,0.0008203631,0.0008584019,0.0009945466,0.000431379],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004976141,"about_ca_system_score_gemma":0.001033098,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003808058,"about_ca_topic_score_gemma":0.003075947,"domain_scores_codex":[0.9990253,0.000598181,0.00002507713,0.00007524177,0.0001380148,0.0001381325],"domain_scores_gemma":[0.9966235,0.002060465,0.0004747664,0.00009393273,0.0003907956,0.0003565766],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0007583313,0.001707765,0.883531,0.0003367222,0.0005684103,0.000960595,0.004167519,0.002533482,0.003205285,0.03036423,0.002574932,0.06929185],"study_design_scores_gemma":[0.0001269574,0.001810527,0.9367126,0.0003254059,0.0006835717,0.0009030782,0.008150551,0.03036707,0.0022151,0.01432717,0.00430772,0.00007018731],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9794673,0.0004424564,0.002662159,0.001065022,0.00002981062,0.00005694469,0.00009588102,0.00002859516,0.01615183],"genre_scores_gemma":[0.9986297,0.0001056543,0.0003722972,0.00008612379,0.000009572257,0.00001612012,0.00002983324,0.000002707686,0.0007480577],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.008524004,"threshold_uncertainty_score":0.02851564,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0273212247595779,"score_gpt":0.2618290830133868,"score_spread":0.2345078582538089,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}