{"id":"W3016112509","doi":"10.5267/j.msl.2020.3.039","title":"Customer satisfaction as a mediation between micro banking image, customer relationship and customer loyalty","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":82,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Loyalty business model; Customer delight; Marketing; Customer retention; Customer advocacy; Mediation; Loyalty; Customer to customer; Customer equity; Advertising; Service quality; Sociology; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.001166336,0.0003326576,0.0002876316,0.0008336427,0.0009195656,0.001034451,0.0005385128,0.00007889387,0.0004631866],"category_scores_gemma":[0.0001083667,0.0003402781,0.00008546818,0.002512845,0.0004479432,0.004094902,0.0005271761,0.0003380783,0.005730663],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001251279,"about_ca_system_score_gemma":0.00001090487,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0005931825,"about_ca_topic_score_gemma":0.00003564872,"domain_scores_codex":[0.9968213,0.00003976774,0.0004990874,0.0009060047,0.001069798,0.0006639709],"domain_scores_gemma":[0.9990258,0.00008482568,0.0003537734,0.0003600481,0.00008143268,0.000094117],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00004731472,0.00003085701,0.9372959,0.0007739869,0.00006566448,0.00003353257,0.0009745146,0.0002344547,0.005400237,0.02263373,0.02211058,0.01039924],"study_design_scores_gemma":[0.0008386519,0.000009069686,0.9060605,0.00005870673,0.0002111245,0.000001656224,0.0008269852,0.0009574354,0.0001699383,0.0005696554,0.08962772,0.0006685835],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9136569,0.00002280326,0.001611475,0.05293658,0.0005027788,0.0007151164,0.000004395165,0.0003807675,0.03016916],"genre_scores_gemma":[0.9510005,0.00001076023,0.0009028175,0.04684182,0.00103443,0.00003490884,0.00002936556,0.00003496898,0.0001104817],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.06751714,"threshold_uncertainty_score":0.9999049,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0273212247595779,"score_gpt":0.2618290830133868,"score_spread":0.2345078582538089,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}