{"id":"W3023567468","doi":"10.5267/j.msl.2020.4.034","title":"The influence of electronic service quality on relationship quality: Evidence from tourism industry","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Organizational and Employee Performance","field":"Computer Science","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Tourism; Service quality; Quality (philosophy); Business; Marketing; Service (business); Usability; Tertiary sector of the economy; Population; Reliability (semiconductor); Geography; Computer science; Medicine; Environmental health","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005686196,0.0001905652,0.0004177474,0.001858141,0.0008754932,0.002460156,0.0005485053,0.0005117587,0.006036391],"category_scores_gemma":[0.02386802,0.000207744,0.0007140327,0.003048231,0.001111647,0.001218558,0.001219593,0.0009616361,0.000439151],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00105081,"about_ca_system_score_gemma":0.002052504,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008940274,"about_ca_topic_score_gemma":0.01440715,"domain_scores_codex":[0.9954064,0.00228105,0.000424565,0.0002685778,0.001307194,0.0003122422],"domain_scores_gemma":[0.9527183,0.02968648,0.008995464,0.001215602,0.005379473,0.002004723],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003777014,0.0006788466,0.8877094,0.001987208,0.0005347026,0.0003304751,0.006584576,0.0001509878,0.0001506079,0.0009185697,0.0008514766,0.09972551],"study_design_scores_gemma":[0.00002293066,0.0003850929,0.9808363,0.001058524,0.0003151473,0.0002825027,0.01158034,0.0002070745,0.0001564535,0.000339727,0.004799728,0.00001628509],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9725903,0.01507132,0.0003216873,0.001903868,0.0000408608,0.00004305245,0.0001921793,0.000006206128,0.009830624],"genre_scores_gemma":[0.9914196,0.007397533,0.0002403253,0.0002840774,0.00003581876,0.00001419427,0.0001036488,0.000005078325,0.0004997763],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.008940274,"threshold_uncertainty_score":0.03007185,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05034313666035292,"score_gpt":0.2917283748698735,"score_spread":0.2413852382095206,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}