{"id":"W3023567468","doi":"10.5267/j.msl.2020.4.034","title":"The influence of electronic service quality on relationship quality: Evidence from tourism industry","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Organizational and Employee Performance","field":"Computer Science","cited_by":15,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Tourism; Service quality; Quality (philosophy); Business; Marketing; Service (business); Usability; Tertiary sector of the economy; Population; Reliability (semiconductor); Geography; Computer science; Medicine; Environmental health","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001415504,0.0001318018,0.0001207521,0.000076771,0.0005568011,0.000251692,0.002806995,0.0000407993,0.000004829125],"category_scores_gemma":[0.0003631693,0.0001017089,0.00003126451,0.00267918,0.0002528686,0.001408458,0.0006322929,0.0003630575,0.0001137389],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001031845,"about_ca_system_score_gemma":0.00006346428,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.000200465,"about_ca_topic_score_gemma":0.000009847222,"domain_scores_codex":[0.9974062,0.0001239451,0.0003926581,0.0005500413,0.001118991,0.0004080939],"domain_scores_gemma":[0.9984339,0.0004414174,0.0002268922,0.000714009,0.00007591842,0.0001078963],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00005692461,0.00006641174,0.5458978,0.0001314941,0.00004729775,0.000008490798,0.003594668,0.09962664,0.0198101,0.3247383,0.002162592,0.003859297],"study_design_scores_gemma":[0.0001140621,0.00003412995,0.9912668,0.00005578034,0.000005161955,2.15222e-7,0.00007497179,0.003889834,0.001989518,0.00165461,0.0007560551,0.0001588996],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8407012,0.00002031799,0.01366641,0.1451222,0.00008501593,0.0001539204,0.000001329903,0.00007454163,0.0001751461],"genre_scores_gemma":[0.9680354,0.00001638341,0.001431792,0.03040141,0.00005381884,0.00001023942,8.140335e-7,0.000004785733,0.000045341],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4453689,"threshold_uncertainty_score":0.5216142,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05034313666035292,"score_gpt":0.2917283748698735,"score_spread":0.2413852382095206,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}